TIER 3 I.T. Solutions - Edmonton IT Company



Tier III (or Level 3)

the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems.

Tier 3 I.T. Solutions (formerly Cottage Computers) has been supporting businesses throughout Edmonton and Central Alberta with top notch I.T. services since 1990 and that means that our team has grown and evolved with the ever changing technology landscape. Our clients benefit from this ongoing training and development program by getting access to skilled technicians with extensive knowledge and a breadth of experience that helps them solve the highest level I.T. issues.

But it’s not just about fixing computer problems, our aim is to partner with our client businesses to educate and empower their employees to make the most of their workdays. No two businesses are the same and that’s why we’ll work with you to build a service plan that meets your needs to be sure that you’re making the most of your investment. You’ll have access to a full suite of services, experienced technicians, minimized downtime, and maximized productivity all for a flat, predictable monthly cost.

Business Services

Off-Site Backup Services

Our Story

Your Edmonton IT Services Company

Keri Buttar

Hardware and Software Procurement

Jeff Colpits

Backup and Disaster Recovery

Roland Dyck

I.T. Project Management

Shane Halfyard

Computer and Network Support

Jesse Hill

Business Technology Strategy

Ann Le

Endpoint Security

JP McEachern

Technology Process

Camron Matthews

Technology Implementation

Matt Nickel

In Depth Network Assessment

Ian Thomson

I.T. Security Training

Reece Werenka

I.T. Helpdesk Services

Shawn Ayotte

Technology for Non-Profits

Rob Gallant

Proactive I.T. Maintenance

Jae Steen

I.T. Solutions Design and Implementation

Connor Earl

I.T. Monitoring and Automation

John White

I.T. Advisory Services

4 Ways Big Data Can Positively Affect Your Business

November 5, 2018

Data isn’t just purchase history and advertising responses anymore. It’s much bigger, and it’s coming from your customers as well as from within your own company. As information grows, so does the potential for better business, from the way you interact with your customers to your internal processes and efficiencies. Here are four ways your company can see the positive effects: Give customers more personalized treatment Every time a consumer makes a purchase, posts their status on social media or clicks an online ad, they’re generating data on themselves. And this data is priceless. It tells us who they are, what they spend money on, why they click—giving you complete access to the psychology of your customers and what makes them purchase. When analyzed correctly, this information can change the way you interact with your customers, allowing you to tailor your marketing efforts to individual wants and needs. Create more efficient operations The value of internal data is oftentimes underestimated. Most companies collect measurements of their operations, but don’t take the time to analyze. Information like vehicle mileage, number of sick days used and printer ink consumption can shed light on new ways your business can become more efficient. While internal goals are often pushed aside to make time for paying clients, it’s important to remember that creating a more sustainable business environment can positively…

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