Your Edmonton IT Services Company

Jesse’s bio:

When you entrust your business to an I.T. company, it should be more than a contract – it should be a relationship built on the assurance that your I.T. advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has a constant curiosity and drive to help cut down on operations costs and take away the frustration of technology. Keeping his customers happy motivates him to develop detailed technological strategies to assist with business development. Jesse knows that technology isn’t the answer for every problem, and strives to bridge the gap between problem solving and implementation of best practices.

JP’s bio:

“A bad system will beat a good person every time.”
-W. Edwards Deming

Streamlining business process and minimizing downtime is a huge priority at Tier 3 I.T. Solutions. JP understands how both affect our customers and makes these tasks his daily priority. His extensive industry knowledge allows him to develop solutions and alerts that increase response time and provide consistent level of service to our clients. He proactively scrutinizes client networks to align them with their unique business operations, and analyzes data and support ticket trends within Tier 3 to predict future service calls and have solid resolutions in place. JP makes sure systems will always be better tomorrow than they were today, so your business doesn’t lose precious time.

Connecting people through technology is one of our strategic objectives and Keri has built her career at Tier 3 I.T. Solutions by helping people understand their options and making sure they’re able to make informed decisions.

Her ability to read a situation and guide the team to a positive outcome helps us all do a better job each day and she extends that willingness to help to our clients as well. Keri’s main contribution is to make sure that the rest of the team is organized, supplied and ready to do their jobs so that our customers get the best service possible.

If you’re not sure who to ask – start with Keri, she’ll be able to steer you in the right direction.

Camron’s bio:

Technology should work for your business and support not only everyday tasks, but also be dependable, and useful to every aspect of business functionality. Camron uses his extensive systems knowledge to build technology that suits the unique needs of the user. He is adept at creative problem solving and is always able to successfully implement software and solutions that complement your business.

Agatha’s purpose within the Tier 3 I.T. Solutions team is to help us engage in positive, proactive conversations with our clients.  Her customer service experiences in banking and student advisory roles has helped her build a consultative approach to make sure we’re aligned with your expectations.  Being that she’s not as technically focused as the rest of the team we hope that she can help bridge the gap between the technical solutions we provide and your real world business expectations.

Proper I.T. project management is a necessity to achieve results that improve your working environment.

Roland is a touchpoint for clients and the I.T. solutions team, ensuring every milestone is completed efficiently.

He has a knack for planning solutions that are simple yet effective and knows that even the smallest details of your strategy are essential. He stays up to date with new and emerging trends and software, so the most effective solutions are offered throughout the process.

Roland is always planning ahead to eliminate any unknown factors and is meticulous in overseeing every step.

Are you up to date on the current technology scams and threats?

As an expert in I.T. security, Ian educates customers and gives them the tools to identify indicators of threats that could lead to catastrophes.

Ian and the Tier 3 security team use working training modules that help raise awareness of current hazards and dangerous activity within companies.

Ian works with our clients to help them address the “human factor” of running a computer network – this helps your staff work more effectively while avoiding the risks of our ever-connected world.

Each client’s network requires customized attention, and more than just a standardized solution.

Matt provides comprehensive network analyses for set up and existing client networks. His high standards ensure networks are set up so they achieve optimal speed, security, and data storage.

Matt’s desire to build long-lasting client relationships combined with his persistence and innovative ideas guarantee success. He is always excited to minimize any client downtime and tailor remedies to specific situations and needs.

Matt is no stranger to interacting with third-party providers and enjoys being the “middle man” so issues are solved with minimal client interaction.

His network knowledge and experience with assessments have led to solving data policy, security, and general recurring issues.

When something goes wrong, your business is at risk for downtime, and the frustration can be overwhelming.

Reece has been in the I.T. industry for 12 years and is a pro at keeping his cool, even during the most vexing computer issues. He doesn’t follow a script when customers have a problem, he develops customized strategies for each issue and follows through until the problem disappears.

He likes to be challenged and if he isn’t familiar with the situation, he will learn how to fix it through research and ingenuity.

His spent his childhood building computers and the combination of his extensive knowledge and passion for helping people is apparent during every phone call or on-site visit with clients.

Ann’s Bio:

Ann’s talents lie in superior customer and internal team coordination. She provides support to the technicians, helps to solve customer I.T. issues, is a computer support wizard, and on top of all that she actively triages support tickets throughout the day.

The world of technology management changes every day and so Nick is working to make sure that your business meets today’s standards.  By periodically reviewing our client accounts and setting up monitoring and reporting tools we’re able to ensure secure, stable networks for our clients.

Every piece of equipment in your office has had to be setup, configured, delivered, installed and tested.

Landon has made it his mission to be sure that this process goes as smooth as possible so that the interruptions to your business are as small as possible.

He’s big on checklists and will make sure these solutions are deployed consistently every time.

Technology problems are frustrating. There’s no good time for them to happen and unfortunately the fix can take some time. We recognize the personal pain that comes from those situations.  Doug has a special ability to connect on a personal level with each of our callers and to make sure he’s working not just on solving today’s problem but in supporting those users for greater productivity and efficiency in the future.  Making people smile is what he does and that’s why he gets so much positive feedback!

Janelle has a special ability to look at a problem and head straight for the solution.  Her work with the rest of the leadership team helps to clarify priorities and chart a course towards our strategic objectives.

Shane’s bio:

Every business needs a dedicated I.T. team that is willing to go the extra distance to solve any issues that arise on a daily basis. Shane is part of our resolution team and he is the ultimate problem solver. He has always been interested in finding out what makes computers and networks tick and has amassed a wealth of knowledge in his I.T. career. He will always willing to be the go-between with third party vendors, and get the information needed to implement the most efficient solution. You’ll find Shane either on-site or on the phone, for as long as it takes, to find a resolution.