Since 1990, Tier 3 I.T. Solutions have been the friendly IT Support partner trusted by businesses across Edmonton and Alberta. Today, we proudly serve the technology needs of over 50 businesses, representing thousands of users.
People don't just buy what you do; they buy why you do it. ~Simon Sinek. At the heart of our efforts is a deep-rooted belief in empowering the champions of small business who choose us as their IT Solutions provider. We unite behind the cause of offering unparalleled support, harnessing the industry's best practices, and innovating in tech management. It's not just about technology; it's about a shared vision for the future. Together, we're more than just a tech company; we're a movement for small business growth.
Technology is evolving at a rapid pace and you need a truly proactive IT Support partner. Tier 3 IT Solutions has developed a unique approach to technology management called the 4 Pillars of I.T. Success. This framework is designed to help you build a stronger, more efficient, more resilient business. By adopting this service philosophy our clients have experienced truly unique results that have enhanced their operations and lowered their risk.
When your company’s technology is slow, offline, or throwing up errors your staff can’t work effectively. Most IT companies “react” to these problems. We have a unique, proactive approach to identify, remediate, and minimize these interruptions.
Unfortunately, there’s no such thing as a 100% secure network. To help minimize your risk, we’ll help you to continuously evaluate your network, cloud, and users against current best practices. Implementing layers of protection to lower risk and improve cyber security.
Technology spend should be seen as an investment, not an expense. To realize this, our team will help you develop a technology strategy that is focused on achieving business goals and solving business problems.
Every support ticket represents frustration, confusion, and lost productivity for your staff. You want fast, friendly, competent support delivered with empathy and a bit of humour. We deliver top notch IT Support and run Edmonton’s highest rated IT Support helpdesk!
IT is frequently an afterthought that is misunderstood by small and medium business owners. We believe that a well tailored technology plan is a competitive advantage. One that will help you to outperform your competitors, attract and retain talent, win new business, run a more efficient operation, and increase the overall experience you and your team have at work.
We firmly believe that technology serves a core business function, just like Finance, HR, Operations, and Sales & Marketing. Therefore you need a technology consulting partner who can sit at the boardroom table and help guide your team through the ever-changing technology landscape.
We consider ourselves to be “business advisors who specialize in technology”. This means that we have a team of specialists who engage with you on an ongoing basis to understand how you use technology, how you run your business, and what you’re trying to achieve. Armed with this knowledge we’re able to bring in specialists from other teams and departments to develop a proactive plan and make suggestions that will enhance your business performance.
At the heart of our IT consultancy is a proactive and continuous review and planning process tailored to identify and overcome business challenges. With this strategic approach, we craft comprehensive IT roadmaps that ensure your business not only meets but exceeds its objectives. As a premier Managed IT Service Provider in Edmonton, we possess the expertise to architect and execute these strategic plans for businesses, irrespective of size.
Your problems are as unique as your business. Our solutions are collaborative and tailor-made around you from the start. You need a technology consulting partner who’ll listen and take the time to develop unique solutions to the intractable business challenges you face.
We function as your external IT Department, seamlessly integrating with your business to optimize operations. Leveraging cutting-edge technology and industry best practices, we focus on amplifying your operational efficiency and driving tangible business results. Let us handle the tech, so you can focus on what you do best.
First, we seek to understand your business's goals and challenges. Then, with our team's expertise, we ensure your tech investments directly align with your objectives, making technology work for you, not against you.
Our friendly IT technicians use a people-first, responsive and jargon-free approach that resolves issues at the root-cause, providing uniquely top-tier IT support to our clients. We are proud to have Alberta's top rated helpdesk.
Cyber Security is a journey and not a destination. The risks change daily and compound over time. We have developed processes to review, assess, and prioritize actions for our clients to help reduce risk.
We provide full support for networks and servers, ensuring that they are secure and operating at their best.
Protecting your data from loss is one of our key priorities. Our clients benefit from having multiple backups that are tested and reviewed on an ongoing basis to ensure proper coverage and recoverability.
Our cloud hosting and Microsoft 365 workplace solutions enable your business to access highly cost-effective, reliable and scalable hosting and workplace solutions.
Wrangler R
“Called Tier3 as one of our systems went down and it was a critical component to our business. Issac took the time to go through everything that could possibly have caused this and got it resolved. Great Job Issac.”
Jayde O
“Highly recommend!! If I have a computer issue, the response is always quick and things get fixed right away, plus they are super friendly and awesome to work with!”
Nick F
“We have done business with Tier 3 for many years and the support has always been excellent. They have always delivered quick, accurate support, especially on urgent matters, and I highly recommend them!”
Deb W
“All my experiences dealing with the Helpdesk Support at Tier 3 IT have been excellent. They are quick to respond and easy to deal with. I find them to be some of the best IT support that I have dealt with on a professional level.”
Earl H
“Having this support really saved us. We had issues with an accounting program and they were able to fix it promptly. We thought we had lost our files and they restored us to normal. Thank you Tier 3!”
Mike W
“The staff at Tier 3 were absolutely amazing!! They all were so helpful and very patient with all the questions and issues that I needed solving. I would highly recommend anyone or any business to use Tier 3.”
As your business continues to grow, it will become increasingly important to partner with a managed IT services provider (MSP) to ensure the smooth functioning
Transitioning your IT support to another supplier, whether it’s from an internal IT function or a different Managed Services Provider (MSP), can be a stressful
In today’s competitive business environment, achieving alignment between your organization’s objectives and your IT is critical. Fixing IT issues when they arise is no longer
We proudly help you to realize your goals, by keeping your IT ahead of the development pace of your business.
I’m proud of the team we’ve assembled and the service they provide to our clients. It’s because of them that we’re able to make a positive impact in our clients’ businesses and the communities we serve.
Our clients run businesses that depend on technology to operate but don’t have the expertise in-house to manage all the aspects of their Information Technology. Our unique service delivery model is focused on a business first approach whereby we seek to understand what you’re trying to achieve, and how technology can help you move closer to those goals. I’d love to connect with you to talk about how we might be able to help you improve the Stability, Security, Strategy, and Supportability of your network.
When you entrust your business to an I.T. company, it should be more than a contract – it should be a relationship built on the assurance that your I.T. advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has a constant curiosity and drive to help cut down on operations costs and take away the frustration of technology. Keeping his customers happy motivates him to develop detailed technological strategies to assist with business development. Jesse knows that technology isn’t the answer for every problem, and strives to bridge the gap between problem solving and implementation of best practices.