Your Edmonton IT Services Company

Keri’s bio:

Connecting people through technology is one of our strategic objectives and Keri has built her career at Tier 3 I.T. Solutions by helping people understand their options and making sure they’re able to make informed decisions. Her ability to read a situation and guide the team to a positive outcome helps us all do a better job each day and she extends that willingness to help to our clients as well. Keri’s main contribution is to make sure that the rest of the team is organized, supplied and ready to do their jobs so that our customers get the best service possible. If you’re not sure who to ask – start with Keri, she’ll be able to steer you in the right direction.

Jeff’s bio:

As an expert technical advisor, Jeff relishes the opportunity to identify clients’ critical data, to develop solid backup and disaster recovery strategies to ensure business continuity. He customizes backup solutions based on your needs and can recover data and help get companies up and running again quickly after major incidents. He knows how devastating it is to lose vital information and strives to protect his clients from those situations.

Roland’s bio:

Proper I.T. project management is a necessity to achieve results that improve your working environment. Roland is a touchpoint for clients and the I.T. solutions team, ensuring every milestone is completed efficiently. He has a knack for planning solutions that are simple yet effective and knows that even the smallest details of your strategy are essential. He stays up to date with new and emerging trends and software, so the most effective solutions are offered throughout the process. Roland is always planning ahead to eliminate any unknown factors and is meticulous in overseeing every step.

Shane’s bio:

Every business needs a dedicated I.T. team that is willing to go the extra distance to solve any issues that arise on a daily basis. Shane is part of our resolution team and he is the ultimate problem solver. He has always been interested in finding out what makes computers and networks tick and has amassed a wealth of knowledge in his I.T. career. He will always willing to be the go-between with third party vendors, and get the information needed to implement the most efficient solution. You’ll find Shane either on-site or on the phone, for as long as it takes, to find a resolution. 

Jesse’s bio:

When you entrust your business to an I.T. company, it should be more than a contract – it should be a relationship built on the assurance that your I.T. advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has a constant curiosity and drive to help cut down on operations costs and take away the frustration of technology. Keeping his customers happy motivates him to develop detailed technological strategies to assist with business development. Jesse knows that technology isn’t the answer for every problem, and strives to bridge the gap between problem solving and implementation of best practices.

Ann’s Bio:

Ann’s talents lie in superior customer and internal team coordination. She provides support to the technicians, helps to solve customer I.T. issues, is a computer support wizard, and on top of all that she actively triages support tickets throughout the day.

JP’s bio:

“A bad system will beat a good person every time.”
-W. Edwards Deming

Streamlining business process and minimizing downtime is a huge priority at Tier 3 I.T. Solutions. JP understands how both affect our customers and makes these tasks his daily priority. His extensive industry knowledge allows him to develop solutions and alerts that increase response time and provide consistent level of service to our clients. He proactively scrutinizes client networks to align them with their unique business operations, and analyzes data and support ticket trends within Tier 3 to predict future service calls and have solid resolutions in place. JP makes sure systems will always be better tomorrow than they were today, so your business doesn’t lose precious time.

Camron’s bio:

Technology should work for your business and support not only everyday tasks, but also be dependable, and useful to every aspect of business functionality. Camron uses his extensive systems knowledge to build technology that suits the unique needs of the user. He is adept at creative problem solving and is always able to successfully implement software and solutions that complement your business.

Matt’s bio:

Each client’s network requires customized attention, and more than just a standardized solution. Matt provides comprehensive network analyses for set up and existing client networks. His high standards ensure networks are set up so they achieve optimal speed, security, and data storage. Matt’s desire to build long-lasting client relationships combined with his persistence and innovative ideas guarantee success. He is always excited to minimize any client downtime and tailor remedies to specific situations and needs. Matt is no stranger to interacting with third-party providers and enjoys being the “middle man” so issues are solved with minimal client interaction. His network knowledge and experience with assessments have led to solving data policy, security, and general recurring issues.

Ian’s bio:

Are you up to date on the current technology scams and threats? As an expert in I.T. security, Ian educates customers and gives them the tools to identify indicators of threats that could lead to catastrophes. Ian and the Tier 3 security team use working training modules that help raise awareness of current hazards and dangerous activity within companies. Ian works with our clients to help them address the “human factor” of running a computer network – this helps your staff work more effectively while avoiding the risks of our ever-connected world.

Reece’s bio:

When something goes wrong, your business is at risk for downtime, and the frustration can be overwhelming. Reece has been in the I.T. industry for 12 years and is a pro at keeping his cool, even during the most vexing computer issues. He doesn’t follow a script when customers have a problem, he develops customized strategies for each issue and follows through until the problem disappears. He likes to be challenged and if he isn’t familiar with the situation, he will learn how to fix it through research and ingenuity. His spent his childhood building computers and the combination of his extensive knowledge and passion for helping people is apparent during every phone call or on-site visit with clients.

Shawn’s bio:

Non-profit organizations have their own set of unique needs and operating procedures, and have an even greater need for customized technology. Shawn is an expert in not for profit business process and consulting, and has extensive experience developing strategy and solutions for budgetary constraints, volunteer, donation, and grant management. He is passionate about helping organizations in need and making order out of chaos. Shawn works to introduce meaningful solutions and implement technology automation within non-profits, so they can focus on their work within the community.

Robert’s bio:

Your systems need a first line of defense, someone who will detect and alert you of problems before you even know they exist. That’s where Rob comes in – he believes that client server and network issues are his problem, not yours. He’s not afraid of working all night to find resolutions, and is a trouble shooter by nature. He aims to recognize and solve issues before clients are affected by them, ensuring your daily work flow isn’t affected. Rob is also an expert at battling ransomware, email issues, and Office 365 complications, and makes it his own personal mission to find resolutions to every support call he receives.

Jae’s bio:

Every company is different, so why settle for cookie cutter I.T. solutions? Jae designs strategies that complement and benefit each unique business need. His management experience allows him to see the big picture within companies and implement practices that best suit its business plan and goals. Jae’s perspective enables businesses to operate at their peak levels with ease and knows how important tailored I.T. solutions are to operations. He strives to eliminate even the slightest inefficiencies that could result in hours of lost time on a weekly basis.

Connor’s bio:

When technology is crucial to business operations, it’s necessary to have the proper tools in place to catch and solve glitches before they become catastrophes. Connor has a diverse background in development which he uses every day when he develops auto remediation software that allows our team to always be in the know about every incident a server has. He enjoys tackling problems head on, and fixing issues before they become problems for clients. He is instrumental in building, planning and testing monitoring software and is a wiz at coding robust scripts that enable proactive rather than reactive solutions.

John’s bio:

Technology is a great tool but ultimately you need a technology partner, someone who will look for opportunities to help improve your business operations. An I.T. Advisor is integral in customer relations and John uses his knowledge to help people protect their businesses. John assists with Tier 3’s invaluable Lunch ‘N Learn sessions where he talks to groups about internet security, ransomware, and internet threats. He considers himself a client champion and helps the rest of the team by looking at things from the customer’s point of view.