About us
Proudly providing Business IT Support Services to Edmonton & Area businesses since 1990.
Why We're Different
We pride ourselves on our people and value-first approach to business, acting as genuine technology partners to our clients. We're passionate about developing our team, communities and our practices to be the best that they can be. We know that no two businesses are the same, and so neither are our solutions. Find out more about the team and our values below to discover the Tier3 difference!
The positive force behind all we do
Jesse Hill
President
When you entrust your business to an I.T. company, it should be more than a contract – it should be a relationship built on the assurance that your I.T. advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has a constant curiosity and drive to help cut down on operations costs and take away the frustration of technology. Keeping his customers happy motivates him to develop detailed technological strategies to assist with business development. Jesse knows that technology isn’t the answer for every problem, and strives to bridge the gap between problem solving and implementation of best practices.
When you entrust your business to an I.T. company, it should be more than a contract – it should be a relationship built on the assurance that your I.T. advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has an insatiable curiosity and drive when it comes to reducing operational costs and alleviating technology frustrations. Keeping his customers happy motivates him to develop detailed technology strategies that act as a springboard for business development. Jesse knows that technology isn’t the answer for every problem, and strives to bridge the gap between problem solving and implementation of best practices.
JP MacEachern
Operations Manager
“A bad system will beat a good person every time.” -W. Edwards Deming Streamlining business process and minimizing downtime is a huge priority at Tier 3 I.T. Solutions. JP understands how both affect our customers and makes these tasks his daily priority. His extensive industry knowledge allows him to develop solutions and alerts that increase response time and provide consistent level of service to our clients. He proactively scrutinizes client networks to align them with their unique business operations, and analyzes data and support ticket trends within Tier 3 to predict future service calls and have solid resolutions in place. JP makes sure systems will always be better tomorrow than they were today, so your business doesn’t lose precious time.
“A bad system will beat a good person every time.” -W. Edwards Deming
Streamlining business processes and minimizing downtime is a huge priority at Tier 3 I.T. Solutions. JP understands how both affect our customers and makes these tasks his daily priority. His extensive industry knowledge allows him to develop solutions and alerts that improve response times and provide consistent levels of service to our clients. He proactively scrutinizes client networks to align them with their unique business operations, and analyzes data and support ticket trends within Tier 3 to predict future service calls in order to have solid resolutions in place. JP makes sure systems will always be better tomorrow than they were today, so your business doesn’t lose precious time.
Keri Buttar
Office Manager
Connecting people through technology is one of our strategic objectives and Keri has built her career at Tier 3 I.T. Solutions by helping people understand their options and making sure they’re able to make informed decisions. Her ability to read a situation and guide the team to a positive outcome helps us all do a better job each day and she extends that willingness to help to our clients as well. Keri’s main contribution is to make sure that the rest of the team is organized, supplied, and ready to do their jobs so that our customers get the best service possible. If you’re not sure who to ask – start with Keri, she’ll be able to steer you in the right direction.
Connecting people through technology is one of our strategic objectives and Keri has built her career at Tier 3 I.T. Solutions by helping people understand their options and making sure they’re able to make informed decisions. Her ability to read a situation and guide the team to a positive outcome helps us all do a better job each day and she extends that willingness to help to our clients as well. Keri’s main contribution is to make sure that the rest of the team is organized, supplied, and ready to do their jobs, so that our customers get the best service possible. If you’re not sure who to ask – start with Keri, she’ll be able to steer you in the right direction.
Camron Matthews
Service Manager
Technology should work for your business and support not only everyday tasks, but also be dependable, and useful to every aspect of business functionality. Camron leads our support team to ensure they’re helpful, efficient, and empathetic. He is adept at creative problem solving and is always looking for ways to improve on our existing services.
Technology should work for your business and support not only everyday tasks, but also be dependable, and useful to every aspect of business functionality. Camron leads our support team to ensure they’re helpful, efficient, and empathetic. He is adept at creative problem solving and is always looking for ways to improve on our existing services.
Roland Dyck
IT Project Management
Proper I.T. project management is a necessity to achieve results that improve your working environment. Roland is a touchpoint for clients and the I.T. solutions team, ensuring every milestone is completed efficiently. He has a knack for planning solutions that are simple yet effective and knows that even the smallest details of your strategy are essential. He stays up to date with new and emerging trends and software, so the most effective solutions are offered throughout the process. Roland is always planning ahead to eliminate any unknown factors and is meticulous in overseeing every step.
Proper I.T. project management is a necessity to achieve results that improve your working environment. Roland is a touchpoint for clients and the I.T. solutions team, ensuring every milestone is completed efficiently. He has a knack for planning solutions that are simple yet effective, and knows that even the smallest details of your strategy are essential. He stays up to date with new and emerging trends and software, so that the most effective solutions are offered throughout the process. Roland is always planning ahead to eliminate any unknown factors and is meticulous in overseeing every stage of project delivery.
Our Core Values
We help build stronger businesses through thoughtful technology strategies, implementations, cyber security, and support.
We work with businesses to discover and unleash their potential, by planning and implementing the right IT solutions at the right time.
Pursuit of excellence
We learn and grow every day. Our team is focused on constant improvement so that the processes, standards, and solutions we deliver are always relevant and class-leading.
Be the change
Our team members are passionate about their contribution to the greater purposes of the business, those of our clients, and the communities that we live and work in.
Together as one
We come together and contribute our best efforts in growing a strong, vibrant business that has service at its core – we’re here to help!
Big picture thinking
We are leaders in our field and share our practices with our clients to build trust and to help them innovate within their own organizations.
Hi, I'm Jesse and I look forward to speaking with you.
An IT Support partner that you can trust.
We proudly help you to realize your goals, by keeping your IT ahead of the development pace of your business, with regular business reviews to ensure we’re aligned with your objectives. When you entrust your business to an IT company, it should be more than a contract – it should be a relationship built on the assurance that your IT advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has an insatiable curiosity and drive when it comes to reducing operational costs and alleviating technology frustrations.
