Edmonton IT Support & Management Services

Tier 3 I.T. Solutions is a leader in Central Alberta’s technology scene, we believe that building a strong team and partnering with our clients will drive success for both parties. This means that our clients get access to a group of professionals with a variety of specialties and experiences – regardless of your industry we’d be happy to learn more about your business to see if we can help.

Your Tier 3 I.T. Management team will consist of:

  • IT Manager: Your IT Manager will work to understand your business and how you are using technology to enhance your capabilities, and streamline your processes. You will have a competitive advantage and be aware of the latest trends and opportunities in the marketplace.
  • Systems Specialist(s): The systems specialists monitor and manage systems health, updates and availability. The specialists will help your staff with computer related problems and questions so they can get back to work faster.
  • Server Specialist: Our Server Specialists lead the rest of the technical team and will work with you to manage your I.T. projects and ensure that your systems are living up to your expectations.
  • Security Analyst: Our analysts work to protect your data from viruses and hackers so your information is safe. They will plan, implement and maintain professional grade backup solutions, firewalls, spam filtering and endpoint protection policies.
  • Network Specialist: Our network technicians will monitor and maintain your network equipment as well as help to implement solutions and equipment on-site.

Working with your team

Organizations that have I.T. professionals on staff who are expected to drive the business towards its strategic objectives often run into time management and budgetary issues. Our professional I.T. team can handle routine tasks more efficiently than the typical in-house department, saving you time, money and headaches. When we take the day-to-day management, your internal I.T. people can become more focused on completing the highest value projects within your organization.


Full I.T. Services

When you outsource your entire I.T. department to our team of specialists, we assign a complete team of I.T. professionals to help you plan, implement and maintain your I.T. infrastructure. As your I.T. department, our number one objective is to maximize your I.T. investment.

We do this by:

  • Implementing systems to monitor the health of your servers, computers and network equipment 24X7.
  • Developing processes to proactively maintain, update, and manage those systems.
  • Supporting your users by providing helpdesk support as needed – we respond to helpdesk requests within 15 minutes 95% of the time.
  • Meeting with you to review your I.T. priorities, and to discuss performance improvements and technology recommendations on an ongoing basis.

i. Educating your staff on proper computer use and online safety strategies

ii. Coordinating and managing third party vendors to solve problems faster.

iii. Securing your network from unauthorized access

iv. Implementing safeguards to protect your data, daily operations and provide failsafes for quick recoveries