How to Use Technology to Improve Customer Service

There’s no denying that customer service is critical to your business, and the quality of that service is what will determine your success or failure. It’s crucial that all available resources, including advances in technology, are utilized to ensure that your customers’ needs and concerns are being fulfilled. If your business can anticipate customer demands and tailor your processes in order to meet them, you should enjoy a clear competitive advantage. And who doesn’t want to be on the cutting edge of technology, right? That’s why it’s so important to understand how new technologies can benefit your business. Below are a…

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To cloud or not to cloud

Everyone is talking about cloud computing these days and for good reason. The cloud is revolutionizing how computing power is generated and consumed. Cloud refers to software and services that run on the Internet, instead of locally on your computer. When tech companies say your data is backed up “in the cloud,” it has nothing to do with those white fluffy things in the sky. Your data isn’t actually up in the cosmos or floating around in space. It has a terrestrial home. It’s stored someplace – lots of places, actually – and a network of servers find what you…

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