An excellent IT service provider! Tier 3 offers fast, friendly & knowledgeable technical support, combined with a collaborative leadership team who brings a strategic and solution-orientated approach to their clients.
Streamline Your IT Management with IT Outsourcing in Edmonton
Enhance your productivity with dependable outsourced IT services.
Maximize your productivity with an IT partner that resolves 70% of tickets on the same day.
Safeguard your business with cybersecurity solutions designed to reduce risks and maintain compliance.
Experience total flexibility with IT service agreements that match your business needs. No long-term contracts—just great business relationships.
Return to work sooner with fast, friendly, and reliable IT support, ensuring seamless issue resolution whenever needed.
Focus on business success with expert IT consulting and vCIO services that strategically align your technology with your long-term goals.
Request a Quote for IT Outsourcing in Edmonton, AB
Our Clients
Why Clients Choose Our IT Outsourcing Services
Enjoy swift solutions and expert support from the outsourcing company local businesses trust.
Kristan Morin
Marketing & Technology Manager at The Headhunters Recruitment
The Helpdesk support has been fantastic. I use them on a regular basis and they always get back to me in a timely fashion. The last couple of times both IT support helpers went above and beyond. I really appreciated the follow up and always made sure I was completely satisfied. A huge shout out to these people and their work.
Michael Wood
Athletic Director at The Derrick Golf & Winter Club
All my experiences dealing with the Helpdesk Support at Tier 3 IT have been excellent. They are quick to respond and easy to deal with. I find them to be some of the best IT support that I have dealt with on a professional level.
Deb Wolf
Seasonal Operations Manager at Greenjeans Interiorscape
Quick and prompt response time. They fixed my issue fast, so I was able to go back to work without wasting much time. Would highly recommend Tier 3 to anyone.
Teagan Woolf
Project Administrator at Wrangler Rentals
The team at Tier 3 has been an absolute pleasure to work with. They’re not only knowledgeable and professional, but also incredibly kind and easy to talk to. You can tell they truly care about their clients and go the extra mile to support them.
Ashley Placeres
Account Manager at Kaseya Powered Services
Tier 3 makes your IT life a dream.
Top notch customer service with a positive attitude.
They always have your IT’s best interests at heart.
Cynthia Baker
Office Director & Contracts Manager at Ayrshire Construction Corp.
We’ve been partnering with Tier 3 for the past eight years, and they’ve consistently been an essential part of our operations. As our primary IT department, their team has always provided excellent support and expertise, ensuring our systems run smoothly and securely.
Their help desk is efficient. Whether it’s a quick query or a more complex issue, they respond to help desk tickets promptly and resolve them in a timely manner. We’ve never had to wait long for assistance, which is critical for maintaining the flow of our business.
Additionally Tier 3 has been proactive in keeping our software up to date, ensuring that our cybersecurity is always a priority. We’ve had peace of mind knowing that they’re constantly monitoring and updating our systems to meet the latest standards.
Overall, Tier 3 has proven to be a reliable and dedicated IT partner, and we look forward to continuing our successful relationship with them for many more years to come!
Maria Martin
Chief Financial Officer at Wrangler Rentals
We have been working with Tier3 for years now, they are responsive when needed but more importantly they work on everything behind the scenes, so we don’t have to worry about anything. We meet quarterly and create a plan for computer upgrades and any necessary changes needed and things just happen.
Rick Brown
General Manager at Leduc Golf Course
Tier 3 has been an outstanding partner for our business for over 20 years. Their team is both professional and responsive, providing quick solutions to any technical issues that arise. They go above and beyond with their proactive approach, ensuring our systems are always secure and up to date. Their customer service is top-notch, making it easy to get support whenever we need it. We highly recommend Tier 3 for anyone looking for a dependable IT provider.
Jeff Schoenroth
Chief Executive Officer at Gem Cabinets
As a small, local nonprofit, we don’t have the luxury of a big in-house IT team, so having the Tier 3 IT team on our side has been a lifesaver. They’ve been amazing at supporting our operations, always going the extra mile to troubleshoot issues and make sure things run smoothly. What we really appreciate is how they talk to us like real people—not techy folks. They know we’re not experts, so they explain things in a way that makes sense without bombarding us with confusing jargon. The team’s always there to help, and their communication is open, understanding, and so easy to work with. We can always count on them to keep our IT needs in check and make sure everything’s working behind the scenes, so we can focus on what matters most—our mission. They truly make a difference for us!
Cassy Nelson
Executive Director at BGC Leduc
I have been a customer of Tier 3 for several years, and it has been a highly positive experience. Whenever my team or I encounter issues, we can reach out to Tier 3 directly and receive support within minutes. If immediate resolution is not possible, the matter is prioritized and addressed within a suitable timeframe. Additionally, they excel in proactive maintenance, preventing issues before they arise. I am delighted to work with them, confident that we are in excellent hands.
Thanks Jesse!
Murray McCourt
General Manager at The Ranch Golf & Country Club
The staff at Tier 3 It Solutions are top notch! They are kind, patient, knowledgeable and very efficient
Lisa Witter
Office Manager at Armor Machine & Manufacturing Ltd.
About Tier 3 IT Solutions’ IT Outsourcing
Backed by 35 years of experience, Tier 3 IT Solutions has earned several awards and accolades for delivering superior outsourced IT services.
Our dedicated team supports 50 businesses and 1,600 end users, ensuring trust and excellence.
Our Partners
Our Strengths
Achieve Seamless Operations with Reliable IT Outsourcing Services
Improve Your Security Posture
Protect your business with IT outsourcing that features advanced cybersecurity solutions that mitigate cyber threats, resulting in secure, uninterrupted operations.
Streamline Your IT Operations
Optimize efficiency with our comprehensive IT outsourcing solutions. Our services allow you to focus on business growth instead of dealing with tech issues.
Technology Strategy and Alignment
Drive business success with customized IT strategies that maximize your technology investments, keeping you competitive and prepared for the future.
Trustworthy Small Business IT Outsourcing
Experience seamless IT management with our certified team and decades of industry expertise that resolves your tech challenges efficiently.
Managed IT Services
Increase efficiency with proactive IT management, cutting downtime by 30% to keep you running smoothly.
Cloud Services
Empower your business with agile cloud solutions that enable fast deployment, driving innovation and scalability.
Cybersecurity
Defend your critical data with cutting-edge cybersecurity that reduces breach risks and provides full protection.
IT Support
Optimize productivity with rapid IT support. We resolve most tickets in under 0.5 hours to enhance your efficiency.
IT Helpdesk
Experience rapid helpdesk assistance, backed by a 70% same-day resolution rate for incoming support requests.
Network Support
Maximize your connectivity with proactive network support designed to maximize uptime and prevent issues.
IT Consulting
Strategically align your technology with expert IT consulting led by experienced vCIOs focused on your success.
Digital Transformation
Accelerate your growth with digital transformation solutions that streamline processes and improve business agility.
Business Continuity
Safeguard critical operations with business continuity planning that ensures uptime and rapid recovery from digital disruptions.
What Makes Tier 3 a Proven IT Outsourcing Partner
0.5 Hours
Average resolution time for IT tickets handled by our team
30%
Decrease in IT support tickets for improved efficiency
1,600+
Businesses rely on the support of IT outsourcing firm
0.5 Hours
Average resolution time for IT tickets handled by our team
30%
Decrease in IT support tickets for improved efficiency
1,600+
Businesses rely on the support of IT outsourcing firm
Experience Stress-Free IT Outsourcing Services
Studies show that 37% of IT tasks are outsourced, making up 13.6% of IT budgets. Join the many businesses optimizing their tech with our trusted IT outsourcing company.
We back our services with a risk-free guarantee, offering agreements that begin with a 1-year term before transitioning to flexible month-to-month options.
Choose from three tailored service packages:
TSP Lite: Essential security, monitoring, management, and support for smaller, growing businesses who need proactive maintenance, heightened cybersecurity, and access to top-notch support.
Tech Success: Full IT support services and strategic technology alignment, customized to your needs.
TSP Secure: All Tech Success features, plus advanced security and discounted project rates for added protection.
Tier 3 IT Solutions
IT Outsourcing in Edmonton
- 14101 128 Ave NW,
Edmonton, AB T5L 3H3, Canada
Eliminate IT Headaches with Reliable IT Outsourcing
Avoid costly downtime by partnering with one of the leading local IT outsourcing companies.
Explore Our Other Services in Edmonton, AB
Get tailored solutions with our wide range of services and expert support near you.
Frequently Asked Questions
What are the benefits of IT outsourcing for businesses?
Outsourcing your IT services enhances efficiency, security, and scalability while reducing operational burdens. With 70% of IT tickets resolved the same day and a 30% reduction in support tickets for our clients, Tier 3 IT Solutions ensures seamless operations.
Our outsourced IT services provide proactive management, 24/7 support, and advanced cybersecurity solutions, allowing businesses like yours to focus on growth while we handle your IT infrastructure.
With flexible agreements, three convenient service packages, and strategic alignment, we optimize your technology investments for long-term success.
How does your IT outsourcing company improve cybersecurity?
Cyber threats are a major risk for today’s businesses, and occur roughly every 39 seconds. Outsourced IT services play a crucial role in strengthening defenses.
That’s why we offer 24/7 monitoring, advanced endpoint protection, ransomware defense, and dark web monitoring as part of our security-first approach.
Our TSP Secure package includes next-gen security solutions and discounted project rates, ensuring businesses operate with enhanced protection and compliance while minimizing cyber risks.
How do your outsourced IT services reduce downtime?
An effective IT outsourcing firm minimizes downtime by offering proactive monitoring, rapid issue resolution, and strategic IT management.
At Tier 3 IT Solutions, most IT support tickets are handled in under 0.5 hours, and our clients experience 30% fewer tickets over time due to our Technology Success Plan framework.
By prioritizing stability, security, and supportability, we ensure systems remain optimized, reducing disruptions and keeping businesses operational.
How flexible are your IT outsourcing agreements?
Many businesses hesitate to commit to long-term contracts with an IT outsourcing company, which is why we provide flexible agreements.
We start with a 1-year term, then transition to a month-to-month model, ensuring clients have the freedom to adjust their IT strategy as needed.
This risk-free approach allows businesses like yours to benefit from high-quality IT outsourcing services without long-term constraints, providing a scalable IT solution that adapts to your growth.
How does IT outsourcing align with business strategy?
Technology should drive business success, not just serve as a tool. As a premier IT outsourcing firm, we take a strategic approach with our vCIO team and Technology Alignment services. Every client receives an IT Master Plan, ensuring their technology investments align with long-term business goals.
From cloud solutions to cybersecurity and IT support, we help businesses like yours maximize efficiency, stay competitive, and future-proof your IT infrastructure.
Focus On Efficiency with IT Outsourcing in Edmonton
Streamline your operations with an IT provider that resolves 70% of tickets the same day, minimizing downtime and maximizing efficiency.
Reinforce your security with cutting-edge digital protection that proactively mitigates cyber risks and helps you avoid non-compliance issues.
Enjoy complete flexibility with service agreements that begin with a 1-year term and seamlessly transition to a month-to-month model.
Access fast, reliable helpdesk services for uninterrupted technical support that’s always ready to assist you.
Leverage expert IT consulting and vCIO services to align your technology investments with business objectives for sustainable growth.
Request a Quote for IT Outsourcing in Edmonton
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