An excellent IT service provider! Tier 3 offers fast, friendly & knowledgeable technical support, combined with a collaborative leadership team who brings a strategic and solution-orientated approach to their clients.
Smarter IT for Manufacturing That Keeps Your Production Running
Minimize costly downtime with proactive IT management for manufacturing operations.
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Our Clients
Hear from Manufacturing Leaders Like You
Discover how proactive IT solutions have transformed manufacturing clients
Kristan Morin
Marketing & Technology Manager at The Headhunters Recruitment
The Helpdesk support has been fantastic. I use them on a regular basis and they always get back to me in a timely fashion. The last couple of times both IT support helpers went above and beyond. I really appreciated the follow up and always made sure I was completely satisfied. A huge shout out to these people and their work.
Michael Wood
Athletic Director at The Derrick Golf & Winter Club
All my experiences dealing with the Helpdesk Support at Tier 3 IT have been excellent. They are quick to respond and easy to deal with. I find them to be some of the best IT support that I have dealt with on a professional level.
Deb Wolf
Seasonal Operations Manager at Greenjeans Interiorscape
Quick and prompt response time. They fixed my issue fast, so I was able to go back to work without wasting much time. Would highly recommend Tier 3 to anyone.
Teagan Woolf
Project Administrator at Wrangler Rentals
The team at Tier 3 has been an absolute pleasure to work with. They’re not only knowledgeable and professional, but also incredibly kind and easy to talk to. You can tell they truly care about their clients and go the extra mile to support them.
Ashley Placeres
Account Manager at Kaseya Powered Services
Tier 3 makes your IT life a dream.
Top notch customer service with a positive attitude.
They always have your IT’s best interests at heart.
Cynthia Baker
Office Director & Contracts Manager at Ayrshire Construction Corp.
We’ve been partnering with Tier 3 for the past eight years, and they’ve consistently been an essential part of our operations. As our primary IT department, their team has always provided excellent support and expertise, ensuring our systems run smoothly and securely.
Their help desk is efficient. Whether it’s a quick query or a more complex issue, they respond to help desk tickets promptly and resolve them in a timely manner. We’ve never had to wait long for assistance, which is critical for maintaining the flow of our business.
Additionally Tier 3 has been proactive in keeping our software up to date, ensuring that our cybersecurity is always a priority. We’ve had peace of mind knowing that they’re constantly monitoring and updating our systems to meet the latest standards.
Overall, Tier 3 has proven to be a reliable and dedicated IT partner, and we look forward to continuing our successful relationship with them for many more years to come!
Maria Martin
Chief Financial Officer at Wrangler Rentals
We have been working with Tier3 for years now, they are responsive when needed but more importantly they work on everything behind the scenes, so we don’t have to worry about anything. We meet quarterly and create a plan for computer upgrades and any necessary changes needed and things just happen.
Rick Brown
General Manager at Leduc Golf Course
Tier 3 has been an outstanding partner for our business for over 20 years. Their team is both professional and responsive, providing quick solutions to any technical issues that arise. They go above and beyond with their proactive approach, ensuring our systems are always secure and up to date. Their customer service is top-notch, making it easy to get support whenever we need it. We highly recommend Tier 3 for anyone looking for a dependable IT provider.
Jeff Schoenroth
Chief Executive Officer at Gem Cabinets
As a small, local nonprofit, we don’t have the luxury of a big in-house IT team, so having the Tier 3 IT team on our side has been a lifesaver. They’ve been amazing at supporting our operations, always going the extra mile to troubleshoot issues and make sure things run smoothly. What we really appreciate is how they talk to us like real people—not techy folks. They know we’re not experts, so they explain things in a way that makes sense without bombarding us with confusing jargon. The team’s always there to help, and their communication is open, understanding, and so easy to work with. We can always count on them to keep our IT needs in check and make sure everything’s working behind the scenes, so we can focus on what matters most—our mission. They truly make a difference for us!
Cassy Nelson
Executive Director at BGC Leduc
I have been a customer of Tier 3 for several years, and it has been a highly positive experience. Whenever my team or I encounter issues, we can reach out to Tier 3 directly and receive support within minutes. If immediate resolution is not possible, the matter is prioritized and addressed within a suitable timeframe. Additionally, they excel in proactive maintenance, preventing issues before they arise. I am delighted to work with them, confident that we are in excellent hands.
Thanks Jesse!
Murray McCourt
General Manager at The Ranch Golf & Country Club
The staff at Tier 3 It Solutions are top notch! They are kind, patient, knowledgeable and very efficient
Lisa Witter
Office Manager at Armor Machine & Manufacturing Ltd.
Comprehensive Manufacturing IT Services
Tailored solutions for manufacturing operations
Proactive System Monitoring
Receive proactive system monitoring and maintenance that detects issues before they cause downtime, ensuring continuous production and minimizing costly disruptions to your operations.
Manufacturing Cybersecurity
Protect sensitive manufacturing data and intellectual property with advanced cybersecurity solutions tailored to mitigate the latest threats and keep your business compliant.
ERP & MES Integration
Integrate ERP, MES, and other critical platforms seamlessly so your teams can access accurate, real-time data and collaborate efficiently across the production floor.
Workflow Automation
Automate repetitive tasks and streamline workflows with custom solutions designed to increase efficiency, reduce manual errors, and accelerate production.
Scalable IT Infrastructure
Scale your IT infrastructure with growth-ready solutions that adapt as your business expands, keeping your technology investments relevant and future-proof.
Compliance & Policy Management
Benefit from IT policy development and compliance management that prepares you for industry audits and regulatory requirements with confidence and ease.
Dedicated Support Team
Access fast, knowledgeable support from a dedicated team that understands the manufacturing environment and resolves issues with minimal disruption.
Disaster Recovery & Backup
Gain business continuity with robust disaster recovery planning and reliable backup systems to keep you operational in any scenario.
Technology Consulting
Leverage technology consulting and strategic planning to align your IT investments with your long-term business goals for measurable outcomes.
Proven Results for Manufacturing IT Success
35+ Years
Decades of experience serving manufacturer
1,600
End users supported
30%
Reduction in tickets
35+ Years
Decades of experience serving manufacturer
1,600
End users supported
30%
Reduction in tickets
Increase Efficiency and Uptime with Manufacturing IT Expertise
Drive productivity and reduce costly downtime with a strategic IT partner that understands the unique demands of manufacturing.
Get technology management that keeps your production lines efficient and secure, minimizing interruptions and enabling smarter, data-driven decisions.
Benefit from a mature, business-outcome focused approach that aligns every solution with your operational goals and growth plans.
Strategic Technology Management for Manufacturing Success
- Proactive system monitoring and maintenance minimizes unplanned outages.
- Cybersecurity tailored to manufacturing keeps intellectual property and operations secure.
- Seamless integration of ERP, MES, and other critical platforms for smooth workflows.
- IT infrastructure designed for scalability as your business grows.
- Compliance support for industry standards and regulatory requirements.
Unlock New Levels of Productivity and Quality
Transform your manufacturing processes with IT solutions that are designed for reliability and innovation.
From automating repetitive tasks to ensuring your technology investments deliver measurable results, you gain a partner committed to your long-term success.
Discover new efficiencies and reduce risk with proven processes and a values-driven team.
Request a Manufacturing IT Consultation Today
Start optimizing your operations with strategic, proactive IT management.
Reliable, Predictable IT Support for Manufacturers
Work confidently with a provider focused on helping you overcome challenges through technology. Experience the difference of a mature, community-focused provider that brings decades of experience, clear communication, and a passion for helping you overcome challenges through technology.
Frequently Asked Questions
What does manufacturing IT support include for a typical manufacturer?
Manufacturing IT support covers everything from network management and cybersecurity to automation system upkeep and proactive monitoring. You get help with your production software, data backups, equipment connectivity, and compliance needs. The focus is on minimizing downtime, preventing issues before they disrupt operations, and ensuring your IT environment supports your production goals.
How can manufacturing IT help reduce unplanned downtime in my facility?
With proactive manufacturing IT management, you benefit from ongoing system monitoring and maintenance that detects issues before they cause outages. Scheduled updates, rapid incident response, and strategic planning all work together to keep your lines running smoothly. This approach helps you avoid costly interruptions and maintain consistent productivity.
What is the process for onboarding a new manufacturing company?
The onboarding process starts with a thorough assessment of your current IT systems and production workflows. Youll receive a tailored transition plan that includes:
- Network and security evaluation
- Documentation of equipment and software
- Implementation of monitoring tools
- Staff training and support handoff
This ensures your operations experience minimal disruption during the switch.
How is pricing structured for manufacturing IT services?
Pricing is based on the number of users and the level of service package you choose. There is a minimum monthly spend, tailored to businesses with 25 to 75 users. Each package is designed to cover proactive management, support, and essential security, so you can predict your IT costs without surprise fees.
What sets your manufacturing IT services apart from other providers?
You benefit from a proactive, business-focused approach that prioritizes your outcomes, not just technology. Long-standing industry experience, mature processes, and a commitment to ongoing improvement ensure your IT not only runs reliably but also drives your business forward. You get strategic guidance designed to help you innovate and stay ahead of industry challenges.
