An excellent IT service provider! Tier 3 offers fast, friendly & knowledgeable technical support, combined with a collaborative leadership team who brings a strategic and solution-orientated approach to their clients.
Medical Managed IT Services
Proactive medical IT solutions that strengthen reliability and security.
Request a Quote for our Medical Managed IT Services
Our Clients
What Medical Clients Say About Our IT Services
Trusted by healthcare teams for reliable, friendly, and effective IT support
Kristan Morin
Marketing & Technology Manager at The Headhunters Recruitment
The Helpdesk support has been fantastic. I use them on a regular basis and they always get back to me in a timely fashion. The last couple of times both IT support helpers went above and beyond. I really appreciated the follow up and always made sure I was completely satisfied. A huge shout out to these people and their work.
Michael Wood
Athletic Director at The Derrick Golf & Winter Club
All my experiences dealing with the Helpdesk Support at Tier 3 IT have been excellent. They are quick to respond and easy to deal with. I find them to be some of the best IT support that I have dealt with on a professional level.
Deb Wolf
Seasonal Operations Manager at Greenjeans Interiorscape
Quick and prompt response time. They fixed my issue fast, so I was able to go back to work without wasting much time. Would highly recommend Tier 3 to anyone.
Teagan Woolf
Project Administrator at Wrangler Rentals
The team at Tier 3 has been an absolute pleasure to work with. They’re not only knowledgeable and professional, but also incredibly kind and easy to talk to. You can tell they truly care about their clients and go the extra mile to support them.
Ashley Placeres
Account Manager at Kaseya Powered Services
Tier 3 makes your IT life a dream.
Top notch customer service with a positive attitude.
They always have your IT’s best interests at heart.
Cynthia Baker
Office Director & Contracts Manager at Ayrshire Construction Corp.
We’ve been partnering with Tier 3 for the past eight years, and they’ve consistently been an essential part of our operations. As our primary IT department, their team has always provided excellent support and expertise, ensuring our systems run smoothly and securely.
Their help desk is efficient. Whether it’s a quick query or a more complex issue, they respond to help desk tickets promptly and resolve them in a timely manner. We’ve never had to wait long for assistance, which is critical for maintaining the flow of our business.
Additionally Tier 3 has been proactive in keeping our software up to date, ensuring that our cybersecurity is always a priority. We’ve had peace of mind knowing that they’re constantly monitoring and updating our systems to meet the latest standards.
Overall, Tier 3 has proven to be a reliable and dedicated IT partner, and we look forward to continuing our successful relationship with them for many more years to come!
Maria Martin
Chief Financial Officer at Wrangler Rentals
We have been working with Tier3 for years now, they are responsive when needed but more importantly they work on everything behind the scenes, so we don’t have to worry about anything. We meet quarterly and create a plan for computer upgrades and any necessary changes needed and things just happen.
Rick Brown
General Manager at Leduc Golf Course
Tier 3 has been an outstanding partner for our business for over 20 years. Their team is both professional and responsive, providing quick solutions to any technical issues that arise. They go above and beyond with their proactive approach, ensuring our systems are always secure and up to date. Their customer service is top-notch, making it easy to get support whenever we need it. We highly recommend Tier 3 for anyone looking for a dependable IT provider.
Jeff Schoenroth
Chief Executive Officer at Gem Cabinets
As a small, local nonprofit, we don’t have the luxury of a big in-house IT team, so having the Tier 3 IT team on our side has been a lifesaver. They’ve been amazing at supporting our operations, always going the extra mile to troubleshoot issues and make sure things run smoothly. What we really appreciate is how they talk to us like real people—not techy folks. They know we’re not experts, so they explain things in a way that makes sense without bombarding us with confusing jargon. The team’s always there to help, and their communication is open, understanding, and so easy to work with. We can always count on them to keep our IT needs in check and make sure everything’s working behind the scenes, so we can focus on what matters most—our mission. They truly make a difference for us!
Cassy Nelson
Executive Director at BGC Leduc
I have been a customer of Tier 3 for several years, and it has been a highly positive experience. Whenever my team or I encounter issues, we can reach out to Tier 3 directly and receive support within minutes. If immediate resolution is not possible, the matter is prioritized and addressed within a suitable timeframe. Additionally, they excel in proactive maintenance, preventing issues before they arise. I am delighted to work with them, confident that we are in excellent hands.
Thanks Jesse!
Murray McCourt
General Manager at The Ranch Golf & Country Club
The staff at Tier 3 It Solutions are top notch! They are kind, patient, knowledgeable and very efficient
Lisa Witter
Office Manager at Armor Machine & Manufacturing Ltd.
Medical IT Services That Prioritize Patient Care
Complete solutions for the modern healthcare practice
Proactive IT Management
Get proactive system monitoring, patching, and updates for reliable healthcare IT environments. Eliminate downtime and interruptions that impact patient care.
Backup & Disaster Recovery
Benefit from expert backup management with regular, hands-on review and remediation. Ensure critical data is protected and quickly recoverable, no matter what.
Cybersecurity & Compliance
Implement layered cybersecurity tailored for healthcare, including risk assessments, endpoint protection, and compliance-driven safeguards against evolving threats.
Seamless IT Transitions
Experience smooth transitions with structured onboarding, knowledge transfer, and zero-disruption strategies for switching IT providers or migrating systems.
Healthcare Cloud Hosting
Leverage secure cloud hosting that protects healthcare continuity, even in disaster situations, with rapid recovery and instant response times.
Responsive Support
Access responsive helpdesk and on-site support provided by a team recognized for reliability, friendliness, and professional healthcare IT expertise.
Collaboration Tools Integration
Streamline clinical workflows with unified collaboration tools, including Microsoft Planner for centralized planning and team task management.
Strategic IT Consulting
Receive strategic IT consulting with forward-thinking planning, budgeting, and guidance to ensure technology aligns with clinical and business goals.
Compliance & User Training
Maintain compliance and security with ongoing system reviews, user training, and documentation tailored to healthcare regulatory requirements.
IT Results That Speak for Themselves
35+ Years
Industry experience you can count on
30 Minutes
Average time to resolve tickets
1,600
End users supported with confidence
35+ Years
Industry experience you can count on
30 Minutes
Average time to resolve tickets
1,600
End users supported with confidence
Reliable, Secure IT for Medical Providers
Protect patient data and ensure care continuity. Medical IT demands more than just uptime, secure, compliant systems are essential for patient trust and operational resilience.
This service delivers proactive management, rapid issue resolution, and continuous process improvement, so you stay focused on care, not technology headaches. Move confidently with a proven partner invested in your outcomes and your patients’ well-being.
Comprehensive Solutions for Every Medical IT Need
- Proactive backup monitoring and remediation to prevent data loss
- Strategic IT planning ensures technology supports your clinical goals
- Seamless, stress-free transitions to new IT support
- Comprehensive cybersecurity for evolving threats
- Friendly, responsive support trusted by healthcare organizations
Proven Processes. Predictable Results. Healthcare Focus.
Transform your healthcare IT experience. With deep industry experience since 1990, this service brings process maturity, predictable results, and tailored solutions aligned with healthcare best practices.
Benefit from continuous improvement, clear communication, and a partner who values your mission as much as you do. Enjoy peace of mind knowing your IT is as dedicated as your team.
Reques Medical IT Consultation Today
Experience seamless healthcare IT management and reduce costly downtime.
Outcome-Driven IT That Empowers Your Medical Team
Drive outcomes, not just technology fixes. This service is outcome-focused, solutions are designed from your perspective, so every IT investment delivers measurable clinical and operational value.
From cloud hosting to compliance to daily support, get confidence that your IT empowers your team and safeguards your patients, every day.
Frequently Asked Questions
What does medical IT services include for medical practices?
Medical IT services cover proactive monitoring, strategic technology planning, secure backup management, and support for your healthcare-specific software. You get regular reviews of backup status, remediation of any issues, and implementation of best practices tailored to healthcare. This ensures your systems stay reliable, your data is protected, and your staff can focus on patient care instead of IT headaches.
How can medical IT services improve security and compliance?
Medical IT services provide continuous monitoring, frequent backup validation, and automated updates to keep your systems secure. You benefit from:
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Proactive identification and resolution of vulnerabilities
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Regular reviews of backup success ratios
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Support for compliance with healthcare regulations and best practices
This approach helps you reduce risk, safeguard patient data, and maintain compliance with industry standards.
What is the process for transitioning to a new medical IT support provider?
The transition process is structured to minimize disruption and ensure a smooth handover. You can expect:
- Detailed planning with clear timelines and contingency strategies
- Stakeholder communication to align expectations
- Comprehensive documentation and user onboarding
- Testing in a dedicated environment before full rollout
- Post-transition reviews to address any gaps
This method helps you achieve a seamless switch with minimal downtime.
Is there a minimum spend or user requirement for managed services?
Healthcare Managed IT Services are best suited for organizations with 25 to 75 computer users. While smaller clients are considered, there is a minimum monthly spend based on the chosen service package. This ensures you receive a level of support and technology management that matches your operational needs and business goals.
Why choose this provider over other IT services companies?
You benefit from a proactive, business outcome-focused approach with decades of healthcare IT experience. The team prioritizes reducing interruptions, strategic technology planning, and reliable backup management. Core values drive every interaction, and you get mature processes, community support, and a track record of delivering exceptional service that sets this provider apart from typical MSPs.
