Our Team

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Our Team

Our Team

Our diverse team comes from a variety of expert backgrounds to offer quick, simple, and innovative solutions to challenges of any size.

Biography

Biography

When you entrust your business to an I.T. company, it should be more than a contract – it should be a relationship built on the assurance that your I.T. advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has a constant curiosity and drive to help cut down on operations costs and take away the frustration of technology. Keeping his customers happy motivates him to develop detailed technological strategies to assist with business development. Jesse knows that technology isn’t the answer for every problem, and strives to bridge the gap between problem solving and implementation of best practices.

Jesse Hill

President

Biography

Biography

“A bad system will beat a good person every time.” -W. Edwards Deming Streamlining business process and minimizing downtime is a huge priority at Tier 3 I.T. Solutions. JP understands how both affect our customers and makes these tasks his daily priority. His extensive industry knowledge allows him to develop solutions and alerts that increase response time and provide consistent level of service to our clients. He proactively scrutinizes client networks to align them with their unique business operations, and analyzes data and support ticket trends within Tier 3 to predict future service calls and have solid resolutions in place. JP makes sure systems will always be better tomorrow than they were today, so your business doesn’t lose precious time.

JP MacEachern

Operations Manager

Biography

Biography

Connecting people through technology is one of our strategic objectives and Keri has built her career at Tier 3 I.T. Solutions by helping people understand their options and making sure they’re able to make informed decisions. Her ability to read a situation and guide the team to a positive outcome helps us all do a better job each day and she extends that willingness to help to our clients as well. Keri’s main contribution is to make sure that the rest of the team is organized, supplied, and ready to do their jobs so that our customers get the best service possible. If you’re not sure who to ask – start with Keri, she’ll be able to steer you in the right direction.

Keri Buttar

Office Manager

Biography

Biography

Technology should work for your business and support not only everyday tasks, but also be dependable, and useful to every aspect of business functionality. Camron leads our support team to ensure they’re helpful, efficient, and empathetic. He is adept at creative problem solving and is always looking for ways to improve on our existing services.

Camron Matthews

Service Manager

Biography

Biography

Proper I.T. project management is a necessity to achieve results that improve your working environment. Roland is a touchpoint for clients and the I.T. solutions team, ensuring every milestone is completed efficiently. He has a knack for planning solutions that are simple yet effective and knows that even the smallest details of your strategy are essential. He stays up to date with new and emerging trends and software, so the most effective solutions are offered throughout the process. Roland is always planning ahead to eliminate any unknown factors and is meticulous in overseeing every step.

Roland Dyck

IT Project Management

Biography

Biography

Ann’s talents lie in superior customer and internal team coordination. She helps our clients onboard new employees, install new software, and generally saves people’s day. She is diligent and brings an attention to detail that helps the rest of the team deliver at a high level every day.

Ann Le-MacEachern

Project Technician

Biography

Biography

We asked Isaac why he chose to work in this role and his answer blew us away. He said he loved this job because he "Likes to hear people smile". He knows that every ticket sent in to us is an interruption in someone's day, so solving their problems quickly and efficiently, with a friendly conversation thrown in for good measure explains why he gets so many positive client reviews.

Isaac Yorke

Support Technician

Biography

Biography

Robert is always friendly, upbeat, and ready to help. His role as a Support technician is not easy but he has a way of connecting with people that puts them at ease and assures them that he's on their side, working towards a quick solution to their problem. We get a lot of feedback from our clients with praise for his efforts and how he goes about his work. We think you'll enjoy getting to know him better.

Robert Gallant

Support Technician

Biography

Biography

At Tier 3 we believe that a well thought out technology plan can be a competitive advantage to your business. When your technology investments are focused on helping to achieve business goals and overcoming business challenges magical things can happen. Ian has worked with hundreds of our clients over the years and is always eager to explore new opportunities to help grow stronger businesses. As a Business Alignment Manager he is determined that every dollar you invest on technology needs to be tied back to business outcomes. If you’re interested in learning more about this unique process feel free to reach out.

Ian Thomson

Business Alignment Manager

Biography

Biography

If you really think about it, the magic of technology has been lost on us. We all just expect that our computers, servers, and cloud services will work as expected, when we need them. What most people don’t know is that keeping all these services working requires ongoing monitoring, maintenance, patching, updating, and investigations when things don’t work quite the way we might expect. This is where people like Shane can really shine, working behind the scenes to keep the blinking lights blinking so that the rest of us can focus on providing top notch customer service, and you can focus on growing your business.

Shane Halfyard

Automations Technician

Biography

Biography

Most IT projects fail before they've even begun because they haven't been properly scoped and planned. Landon has worked on the technical delivery team in the past and now uses the knowledge he accumulated there to help design IT projects for success. He works closely with our clients and other team members to make sure everyone's interests are taken into account. His attention to detail helps us deliver projects on time and on budget.

Landon Rentz

Projects Design

Biography

Biography

We’ve learned that technology is not a “set it and forget it” kind of product. To be sure your company is continuously up to date Nick and his team mates will thoroughly review your network against current best practices and standards. It may not sound exciting but it’s designed to lower your risk and improve efficiency. Working in tandem with our other delivery teams Nick will help to make sure your technology is designed to support your business goals.

Nick Edwards

Technology Alignment Manager

Biography

Biography

Delivering exceptional support experiences to our clients requires a mix of high speed remote support and more detailed and in-depth on-site work. Kaushik enhances our support team by providing in person support to our clients when they need it most. He is patient and flexible in helping our clients with their ever changing support requests.

Kaushik Murali

Support Technician

Biography

Biography

Dami's super power lies in his ability to quickly and efficiently identify the source of a problem and to work through the possible solutions to get those users back to their regular work. As a member of our support team he works tirelessly to cut down the number of interruptions, and then length of time it takes to solve problems so that our clients can focus on running their business instead of dealing with tech issues.

Oluwadamilola Ajao

Support Technician

Biography

Biography

The technology we use today is complicated, comprised of various hardware, software, cloud solutions, and of course the people who use it all. John is a master at balancing these diverse demands to successfully deploy the technologies our clients use to run their businesses. He takes pride in solving challenging problems, whether it's a technology issue, a communications problem, or something else entirely. Chasing challenges and learning every day helps ensure John can deliver on our clients' expectations now and into the future.

John Gregory

Network Technician

Biography

Biography

Umair has an innate ability to learn new information quickly, to see the big picture, and to organize himself and those around him to deliver on the set expectations. Working on our Projects team allows him to work alongside our clients to plan and implement the technology solutions they use to run better businesses.

Umair Hafeez

Network Technician

Biography

Biography

With thousands of computers under management it is a full time job to monitor, patch, secure, support, and remediate any of the issues that pop up. Add in all of the tools and services the Tier 3 team uses internally and it's no wonder we depend on Aaron so much. As our Automations Technician, Aaron spends his days looking for ways to improve the security, stability, and supportability of our clients' systems to help reduce interruptions and to support a more efficient relationship with the technologies we use every day.

Aaron Dalla-Longa

Automations Technician

Biography

Biography

Janelle has a special ability to look at a problem and head straight for the solution. Her work with the rest of the leadership team helps to clarify priorities and chart a course towards our strategic objectives.

Janelle Hill

Executive Assistant

Biography

Biography

Aaron works with our amazing support team to help our clients navigate their way through often complex technical problems and has a knack for understanding the personal element of every request. He has proven to be incredibly efficient and works really hard to make sure he closes as many requests on the first touch as possible.

Aaron Poburan

Support Technician

Biography

Biography

Mason prefers to spend his days napping at home, but he also likes to be with Jesse… So, this whole work from home scenario is ideal for him since they get to spend more time together than ever before. He’s a calming influence who can tell when his “boss” needs a break and will accompany him on a walk, or bring in a squeaky toy to be thrown. He’s managed to find a perfect work/life balance and is trying to help Jesse do the same. “Such short little lives our pets have to spend with us, and they spend most of it waiting for us to come home each day.” – John Grogan

Mason

Companion in Chief

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Our Team

Our Team

Jesse Hill

JP MacEachern

Keri Buttar

Camron Matthews

Roland Dyck

Ann Le-MacEachern

Isaac Yorke

Robert Gallant

Ian Thomson

Shane Halfyard

Landon Rentz

Nick Edwards

Kaushik Murali

Oluwadamilola Ajao

John Gregory

Umair Hafeez

Aaron Dalla-Longa

Janelle Hill

Aaron Poburan

Mason

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