Our Team

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Our Team

Our Team

Our diverse team comes from a variety of expert backgrounds to offer quick, simple, and innovative solutions to challenges of any size.

Biography

Biography

When you entrust your business to an I.T. company, it should be more than a contract – it should be a relationship built on the assurance that your I.T. advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has a constant curiosity and drive to help cut down on operations costs and take away the frustration of technology. Keeping his customers happy motivates him to develop detailed technological strategies to assist with business development. Jesse knows that technology isn’t the answer for every problem, and strives to bridge the gap between problem solving and implementation of best practices.

Jesse Hill

President

Biography

Biography

“A bad system will beat a good person every time.” -W. Edwards Deming Streamlining business process and minimizing downtime is a huge priority at Tier 3 I.T. Solutions. JP understands how both affect our customers and makes these tasks his daily priority. His extensive industry knowledge allows him to develop solutions and alerts that increase response time and provide consistent level of service to our clients. He proactively scrutinizes client networks to align them with their unique business operations, and analyzes data and support ticket trends within Tier 3 to predict future service calls and have solid resolutions in place. JP makes sure systems will always be better tomorrow than they were today, so your business doesn’t lose precious time.

JP MacEachern

Operations Manager

Biography

Biography

Connecting people through technology is one of our strategic objectives and Keri has built her career at Tier 3 I.T. Solutions by helping people understand their options and making sure they’re able to make informed decisions. Her ability to read a situation and guide the team to a positive outcome helps us all do a better job each day and she extends that willingness to help to our clients as well. Keri’s main contribution is to make sure that the rest of the team is organized, supplied, and ready to do their jobs so that our customers get the best service possible. If you’re not sure who to ask – start with Keri, she’ll be able to steer you in the right direction.

Keri Buttar

Office Manager

Biography

Biography

Technology should work for your business and support not only everyday tasks, but also be dependable, and useful to every aspect of business functionality. Camron leads our support team to ensure they’re helpful, efficient, and empathetic. He is adept at creative problem solving and is always looking for ways to improve on our existing services.

Camron Matthews

Service Manager

Biography

Biography

Proper I.T. project management is a necessity to achieve results that improve your working environment. Roland is a touchpoint for clients and the I.T. solutions team, ensuring every milestone is completed efficiently. He has a knack for planning solutions that are simple yet effective and knows that even the smallest details of your strategy are essential. He stays up to date with new and emerging trends and software, so the most effective solutions are offered throughout the process. Roland is always planning ahead to eliminate any unknown factors and is meticulous in overseeing every step.

Roland Dyck

IT Project Management

Biography

Biography

Ann’s talents lie in superior customer and internal team coordination. She helps our clients onboard new employees, install new software, and generally saves people’s day. She is diligent and brings an attention to detail that helps the rest of the team deliver at a high level every day.

Ann Le-MacEachern

Support Technician

Biography

Biography

We asked Isaac why he chose to work in this role and his answer blew us away. He said he loved this job because he "Likes to hear people smile". He knows that every ticket sent in to us is an interruption in someone's day, so solving their problems quickly and efficiently, with a friendly conversation thrown in for good measure explains why he gets so many positive client reviews.

Isaac Yorke

Projects Technician

Biography

Biography

Robert is always friendly, upbeat, and ready to help. His role as a Support technician is not easy but he has a way of connecting with people that puts them at ease and assures them that he's on their side, working towards a quick solution to their problem. We get a lot of feedback from our clients with praise for his efforts and how he goes about his work. We think you'll enjoy getting to know him better.

Robert Gallant

Support Technician

Biography

Biography

Ian has held many different roles while working at Tier 3 IT including scheduling and customer support, Account Management, Business Alignment, and most recently he has ventured into the technical services side of the business. This broad view of our clients' experiences with technology helps him to manage every project in a professional and efficient manner. We've had a lot of great feedback about Ian's work and we're sure you'd enjoy working with him too!

Ian Thomson

Technology Deployments

Biography

Biography

Shane has a wealth of technology experience that he brings to the support team. Our clients get to benefit from this knowledge and experience any time a particularly tricky problem pops up. Shane likes to dig deep and make sure the root cause has been addressed and ensure you're not going to be bothered again and again.

Shane Halfyard

Support Technician

Biography

Biography

Most IT projects fail before they've even begun because they haven't been properly scoped and planned. Landon has worked on the technical delivery team in the past and now uses the knowledge he accumulated there to help design IT projects for success. He works closely with our clients and other team members to make sure everyone's interests are taken into account. His attention to detail helps us deliver projects on time and on budget.

Landon Rentz

Projects Design

Biography

Biography

We’ve learned that technology is not a “set it and forget it” kind of product. To be sure your company is continuously up to date Nick and his team mates will thoroughly review your network against current best practices and standards. It may not sound exciting but it’s designed to lower your risk and improve efficiency. Working in tandem with our other delivery teams Nick will help to make sure your technology is designed to support your business goals.

Nick Edwards

Technology Alignment Manager

Biography

Biography

The technology we use today is complicated, comprised of various hardware, software, cloud solutions, and of course the people who use it all. John is a master at balancing these diverse demands to help our clients leverage their technology investments to build a better business. He takes pride in helping to solve challenging problems, whether it's a technology issue, a communications problem, or something else entirely. Chasing challenges and learning every day helps ensure John can deliver on our clients' expectations now and into the future.

John Gregory

Business Alignment Manager

Biography

Biography

Umair has an innate ability to learn new information quickly, to see the big picture, and to organize himself and those around him to deliver on the set expectations. Working on our Projects team allows him to work alongside our clients to plan and implement the technology solutions they use to run better businesses.

Umair Hafeez

Network Technician

Biography

Biography

With thousands of computers under management it is a full time job to monitor, patch, secure, support, and remediate any of the issues that pop up. Add in all of the tools and services the Tier 3 team uses internally and it's no wonder we depend on Aaron so much. As our Automations Technician, Aaron spends his days looking for ways to improve the security, stability, and supportability of our clients' systems to help reduce interruptions and to support a more efficient relationship with the technologies we use every day.

Aaron Dalla-Longa

Automations Technician

Biography

Biography

Janelle has a special ability to look at a problem and head straight for the solution. Her work with the rest of the leadership team helps to clarify priorities and chart a course towards our strategic objectives.

Janelle Hill

Executive Assistant

Biography

Biography

Aaron works with our amazing support team to help our clients navigate their way through often complex technical problems and has a knack for understanding the personal element of every request. He has proven to be incredibly efficient and works really hard to make sure he closes as many requests on the first touch as possible.

Aaron Poburan

Support Technician

Biography

Biography

Let's face it, when you have a technology problem it's frustrating. Plus it can be hard to explain exactly what's going on, and what you would like to have happen next. Stefan's role is to work with our clients to clearly understand the type of problem they're having, the scope of the issue, and to ensure a technician is able to help them quickly and efficiently solve the problem.

Stefan Makus

Triage Technician

Biography

Biography

As a business grows, managing technology becomes a bigger obstacle and requires someone who can coordinate between vendors, staff, management, and other interested parties - all while maintaining top notch security and support. Dereck has shown an ability to manage all of this and to collect loads of positive feedback from the people he interacts with on an ongoing basis.

Dereck Porret

I.T Coordinator

Biography

Biography

Adam Hodacsek

Alignment Manager

Biography

Biography

I’m here to take care of your day-to-day needs. If something goes wrong, I’m the first voice you’ll hear, and I’ll be with you until we get that problem solved. Graduated from NAIT in 2016, University of Alberta in 2021, I’ve worked for several MSPs in the Edmonton area. I’ll take and use that experience to get you to the right solution as quickly as possible. In my spare time I play hockey and cards and enjoy sleight of hand. I’ve travelled the world playing in card tournaments, and love managing chaos. Change is inevitable. Growth is optional. John C. Maxwell.

Brett Steele

Help Desk Technician

Matthew Guenther

Matthew Guenther

Onboarding Coordinator

Darrio Dean

Darrio Dean

Darrio Dean is a strong believer in the positive impact technology can have on a community. He has been working with entrepreneurs throughout Canada for over 7 years to start and grow their businesses. Originally coming to Canada as a student-athlete from Nassau Bahamas, he quickly found himself working for different marketing agencies serving the B2B sector. Outside of work, you can find him at a local pickup game trying to relive the old days, or at a skating rink with his family doing his impersonation of Bambi on ice.

Darrio Dean

Marketing Specialist

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