When you entrust your business to an I.T. company, it should be more than a contract – it should be a relationship built on the assurance that your I.T. advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has a constant curiosity and drive to help cut down on operations costs and take away the frustration of technology. Keeping his customers happy motivates him to develop detailed technological strategies to assist with business development. Jesse knows that technology isn’t the answer for every problem, and strives to bridge the gap between problem solving and implementation of best practices.
“A bad system will beat a good person every time.” -W. Edwards Deming
Streamlining business process and minimizing downtime is a huge priority at Tier 3 I.T. Solutions. JP understands how both affect our customers and makes these tasks his daily priority. His extensive industry knowledge allows him to develop solutions and alerts that increase response time and provide consistent level of service to our clients. He proactively scrutinizes client networks to align them with their unique business operations, and analyzes data and support ticket trends within Tier 3 to predict future service calls and have solid resolutions in place. JP makes sure systems will always be better tomorrow than they were today, so your business doesn’t lose precious time.
Connecting people through technology is one of our strategic objectives and Keri has built her career at Tier 3 I.T. Solutions by helping people understand their options and making sure they’re able to make informed decisions.
Her ability to read a situation and guide the team to a positive outcome helps us all do a better job each day and she extends that willingness to help to our clients as well. Keri’s main contribution is to make sure that the rest of the team is organized, supplied, and ready to do their jobs so that our customers get the best service possible.
If you’re not sure who to ask – start with Keri, she’ll be able to steer you in the right direction.
Technology should work for your business and support not only everyday tasks, but also be dependable, and useful to every aspect of business functionality. Camron leads our support team to ensure they’re helpful, efficient, and empathetic. He is adept at creative problem solving and is always looking for ways to improve on our existing services.
Agatha’s purpose within the Tier 3 I.T. Solutions team is to help us engage in positive, proactive conversations with our clients. Her customer service experiences in banking and student advisory roles has helped her build a consultative approach to make sure we’re aligned with your expectations. She’ll help bridge the gap between the technical solutions we provide and your real world business expectations.
Proper I.T. project management is a necessity to achieve results that improve your working environment.
Roland is a touchpoint for clients and the I.T. solutions team, ensuring every milestone is completed efficiently.
He has a knack for planning solutions that are simple yet effective and knows that even the smallest details of your strategy are essential. He stays up to date with new and emerging trends and software, so the most effective solutions are offered throughout the process.
Roland is always planning ahead to eliminate any unknown factors and is meticulous in overseeing every step.
Ann’s talents lie in superior customer and internal team coordination. She helps our clients onboard new employees, install new software, and generally saves people’s day. She is diligent and brings an attention to detail that helps the rest of the team deliver at a high level every day.
Technology problems are frustrating. There’s no good time for them to happen and unfortunately the fix can take some time. We recognize the personal pain that comes from those situations. Doug has a special ability to connect on a personal level with each of our callers and to make sure he’s working not just on solving today’s problem but in supporting those users for greater productivity and efficiency in the future. Making people smile is what he does and that’s why he gets so much positive feedback!
At Tier 3 we believe that a well thought out technology plan can be a competitive advantage to your business. When your technology investments are focused on helping to achieve business goals and overcoming business challenges magical things can happen.
Ian has worked with hundreds of our clients over the years and is always eager to explore new opportunities to help grow stronger businesses. As a Business Alignment Manager he is determined that every dollar you invest on technology needs to be tied back to business outcomes. If you’re interested in learning more about this unique process feel free to reach out.
Janelle has a special ability to look at a problem and head straight for the solution. Her work with the rest of the leadership team helps to clarify priorities and chart a course towards our strategic objectives.
We’ve learned that technology is not a “set it and forget it” kind of product. To be sure your company is continuously up to date Nick and his team mates will thoroughly review your network against current best practices and standards. It may not sound exciting but it’s designed to lower your risk and improve efficiency. Working in tandem with our other delivery teams Nick will help to make sure your technology is designed to support your business goals.
Technology is becoming more complicated and your business depends on clear, concise project design and pricing. Reece is here to help. With a background in tech support and marketing Reece has an ability to help bridge the gap between business outcomes and technology solutions design. He will help you define and design your next project so that it comes in on time, on budget, and to specification.
If you really think about it, the magic of technology has been lost on us. We all just expect that our computers, servers, and cloud services will work as expected, when we need them. What most people don’t know is that keeping all these services working requires ongoing monitoring, maintenance, patching, updating, and investigations when things don’t work quite the way we might expect. This is where people like Shane can really shine, working behind the scenes to keep the blinking lights blinking so that the rest of us can focus on providing top notch customer service, and you can focus on growing your business.