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IT SUPPORT SOLUTIONS THAT WORK
Technologies have an impact on your business.
Our perspective lets us spot where!
At Tier 3 I.T. Solutions we aren’t just in the business of fixing your computer problems – Our IT consultants will help you design a technology strategy that will help you overcome business challenges and achieve your business goals. For us, technology is so much more than the “bits and bytes” that most providers focus on. As one of Edmonton’s leading Managed IT Service Providers we know what it takes to build and implement these plans for businesses of all sizes.
Delivering on this commitment is harder than you might think. It means understanding the frustrations and the opportunities that technology presents for your business and your people. And then marrying the business acumen with the technological skills required to plan, implement, secure, and support those solutions.
At the end of the day we believe that technology is a core business process just like Finance, HR, Operations, and Sales & Marketing. Therefore you need a technology consulting partner who can sit at the boardroom table and help guide your team through the ever changing technology landscape.
If this sounds interesting to you, we’d love to get to know more about you and your business.
Technology should support your business goals
At Tier 3 I.T. Solutions we aren’t just in the business of fixing your computer problems – Our I.T. consultants help you design a technology strategy that helps you overcome your everyday business challenges and achieve your goals.
IT solutions should help solve business challenges
For us, technology is so much more than the “bits and bytes” that most providers focus on. As one of Edmonton’s leading Managed IT Service Providers we know what these systems mean for running a successful business.
No two strategies are the same
Our approach is unique in understanding the frustrations and the opportunities that technology presents for your business and your people. We then marry business acumen with the technological skills required to plan, implement, secure, and support those solutions.
Our managed IT services
We work with businesses to discover and unleash the potential of technology in their businesses by strategically planning and implementing the right tech solutions at the right time.
IT CONSULTING
“First, you need a plan and that’s where I come in. With a proven I.T. Master Planning process will help to uncover the potential that technology has within your business. We want to help you grow a stronger business by leveraging technologies in a thoughtful, proactive fashion. If you have any questions about this process, please reach out so we can talk about it more.” - Ian, Business Technology Strategist
MANAGED CYBER SECURITY
“Migrating your data, and related services to the cloud introduces new challenges for your business to consider. Our managed IT support team is focused on understanding our clients expectations, the services they use, and the cyber security solutions available to them. When we introduce cloud solutions to our clients we want them to be secure, scalable, and reliable.” - JP, Cyber Security Expert
DATA BACKUP
“When it comes down to it, the most valuable asset you have is the information your team creates, manipulates, stores, and shares on your servers and computers. I am personally committed to ensuring that this information is protected through thorough backup assessments, reviews, and ongoing monitoring. You can rest at night knowing that we have a proven data backup solution to protect your information from loss, and to restore quickly when needed.” – Shane, Data Protection Expert
MANAGED IT SUPPORT EDMONTON
“Hi, I’m Camron and I oversee the IT Support Services team here. At Tier 3, we understand that all the moving parts that make up your business’s Information Technology systems can be overwhelming, to say the least. That’s why I work to create simple yet effective IT service programs that help your business operate more effectively, efficiently and safely.” – Cameron Matthews, Service Manager
IT NETWORK AND SERVER
“Keeping your network and server system secure, and stable helps your team focus on their day to day jobs. These are complicated systems that require a level of expertise and attention that your regular “computer guy” just doesn’t have. You need an I.T. Support Professional to properly manage these critical systems on your behalf. I’d be happy to help you explore this in more detail.” - Nick, Server & Network Support Expert
Cloud Services
Technology should work for your business, when and where you need it. I work with our technology implementation team to be sure the people who need to access critical information remotely can do so easily. Could your business use a simplified, streamlined cloud-based system that allows your team to access the information they need, from anywhere at any time? If you’re stuck wondering if our Cloud Services are the right solution for your business please reach out so we can discuss it with you in more detail.” - Roland, Cloud Services Expert
IT PROCUREMENT
“When you’re in need of new equipment or software for the office, it makes sense to purchase through a company that already knows the details of your business operations, and can recommend the right items for your needs. As our IT Procurement manager, I find the hardware and software solutions that best match your business’s needs, budget and ultimately your business goals.” – Keri Buttar, I.T. Procurement Expert
Clients Feedback
Dereck was able to help me with my laptop/printer issues right away! Very friendly and quick service!
Highly recommend! If I have a computer issue, the response is always quick and things get fixed right away, plus they are super friendly and awesome to work with!
Working with Tier 3 has been great, they respond quickly and have a knowledgeable staff!
Brett was very helpful and professional. He worked through our IT request quickly. We very much appreciate it!
Stefan quickly responded to my concern and made sure the emailed link was safe to open! Verry happy with Tier 3!
Very helpful and helped me with both of my issues. Brett was pleasant and took care of things quickly. Have a great day!
Shane was extremely helpful and flexible in getting our team set up on the JFC printers. Thank you!
Stefan was very helpful and quick to get me logged back into my computer.
Great as always. You guys are great at responding and doing everything you can to get the I.T problem solved.
We are a new client for Tier 3 and we have challenged them in every way with server and back-up issues ,firewall problems, email, etc. and they have sorted it. It is great to have Tier 3 as part of our new and vastly improved IT solution at AIMS & PIP360.
Most of the time you won’t think of having IT support… Until you need it! But, having TIER 3 on hand saved me and our organization from some difficult moments! Prompt, fast, and easy to use service is what makes these guys great for us!
Every interaction is prompt and pleasant. I really appreciated the level of support and service I receive. 🙂
Umair was quick to reply to my emergency request. He helped me understand what to do next time and helped check that my system was safe to use. Thank you!
Same day service with a smile, can't ask for more than that!
Dami was very helpful & patient with each attempt to connect the wireless printer to the laptop. Although, disappointing that the connection to the wireless router was not possible, he came up with another solution.
Umair was quick to reach out and solved the problem easily. He also showed me what to try on my own if it happens again. Thanks!
The staff at Tier 3 were absolutely amazing! They all were so helpful and very patient with all the questions and issues that I needed solved. I would highly recommend anyone or any business to use Tier 3. Thanks for everything, everyone.
Ann is always on point, easy to deal with, and truly helps every single time!
Like always, your guys are friendly and really helpful. Thank you Oluwadamilola!
The technician called exactly at the time I had specified that I would be home to access my computer, which was perfect timing. He examined everything carefully and pinpointed the issue. Thank you!
Ann was fantastic and helpful, but the thing that stood out the most was the amount of patience she showed toward me. Many thanks for everything that you've done!
Working with Tier 3 is a quick and seamless experience! Which is something that cannot be said very often when it comes to IT. Thanks Isaac!
Thank you Dami! It is always a pleasure to have the kind and professional assistance that you provide. You are a very patient person with a wonderful sense of humour. All the best.
Tier 3 has been very helpful for our business. They are very responsive, and will do everything in their power to ensure your request gets settled to your satisfaction.
All of my interactions with Tier 3 IT's Helpdesk Support have been excellent. They respond quickly and are easy to work with. They provide some of the best IT support I've encountered on a professional level.
Tier 3 has been very helpful for our business. They are very responsive, and will do everything in their power to ensure your request gets settled to your satisfaction.
Tier 3 has been taking care of our business needs for some time now and always meet or exceed the expectations. From day to day IT Support to very complex matters which requires many levels of support and expertise. Jesse and his team are great partners to work with!
Give us a call
(780) 986-8651
Send us a message
sales@tier3it.ca
Head office
#100, 5908 50 St.
Leduc, AB T9E 0R6