Even Great IT Teams Can't Do Everything.
Today’s IT departments are expected to manage cybersecurity, cloud platforms, infrastructure, end-user support, strategic planning, compliance, vendors, and technology projects—all while keeping the business running.
No single team can be an expert in everything.
Tier 3 works as an extension of your internal IT department, providing specialized expertise, additional capacity, and trusted guidance whenever your team needs it.
Whether you need help with complex projects, cybersecurity, cloud technologies, day-to-day operations, or strategic planning, we strengthen your existing team without replacing it.
Co-Managed IT Services FAQs
What are co-managed IT services?
Co-managed IT services are a shared support model where an outside IT provider works alongside your existing internal team. Tier 3 IT Solutions can help with helpdesk overflow, technical escalation, cybersecurity, cloud work, Microsoft 365, projects, documentation, and planning. The model is designed to add capacity and expertise without taking away the internal team’s role or business knowledge.
Is co-managed IT the same as fully managed IT?
No. Fully managed IT usually means the provider acts as the complete outsourced IT department, while co-managed IT supports an organization that already has internal IT resources. With co-managed IT, responsibilities are divided based on your team’s strengths, workload, and goals. Tier 3 IT Solutions can help define that division during assessment and onboarding so everyone knows who owns what.
Who is a good fit for co-managed IT services?
Co-managed IT is often a good fit for small and mid-sized organizations that rely heavily on technology and have internal IT staff who need more depth or capacity. Tier 3 IT Solutions commonly supports organizations with 15-75 employees, and discovery sources also show experience with larger user counts. It can be especially useful for construction, manufacturing, professional services, accounting, medical, engineering, transportation, and nonprofit organizations that need reliable support without building every specialty in-house.
Can Tier 3 IT Solutions support cybersecurity for our internal IT team?
Yes, cybersecurity is one of the areas where co-managed IT can add meaningful value. Tier 3 IT Solutions has dedicated cybersecurity capability and uses a Cyber Readiness approach focused on layered defences, ongoing awareness, and practical risk reduction. We avoid treating security as a single product install because risk changes as users, systems, and threats change.
How does onboarding work for co-managed IT?
The process starts with a conversation about your goals, challenges, existing IT setup, and where your internal team needs support. From there, Tier 3 IT Solutions performs a focused assessment, recommends a working model, and builds an implementation roadmap around your priorities and risk profile. When appropriate, the Worry-Free Transition Guarantee includes a dedicated Onboarding Coordinator, documentation transfer, early system inventory, and tool deployment.
Do co-managed IT services require replacing our current systems right away?
Not necessarily. Tier 3 IT Solutions takes a business-first approach and focuses on understanding what is working, what is risky, and what should be improved over time. If upgrades are needed, they are discussed in plain language with attention to budget, timing, and business impact rather than forcing unnecessary rip-and-replace work on day one.
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Built For Businesses Where Downtime Costs More.
For more than 35 years, Tier 3 has helped Alberta businesses build stable, secure, and reliable technology environments that support day-to-day operations and long-term growth.
From office relocations and technology refreshes to cloud migrations, cybersecurity improvements, and ongoing managed IT services, our experienced team has successfully delivered hundreds of projects for organizations across Alberta.
Whether your team is in the office, on the road, or on the job site, we’re committed to helping your technology support the work—not slow it down.
- 35+ Years Supporting Alberta Businesses
- Hundreds of Technology Projects Successfully Delivered
- Dedicated Project & Professional Services Team
- 98%+ Client Satisfaction
- Clients Who Have Trusted Tier 3 For 20+ Years