Building Stronger Businesses Starts With A Better Approach To Technology.
For more than 35 years, Tier 3 has helped Alberta businesses navigate an ever-changing technology landscape.
What began in 1990 as a local IT company has evolved into a strategic technology partner for organizations that value thoughtful planning, trusted advice, and long-term relationships.
Today, we’re proud to serve businesses across Alberta with a team of experienced professionals who share a common goal: helping our clients build stronger businesses through better technology.
Building Stronger Businesses Starts With A Better Approach To Technology.
Tier 3 IT Solutions was founded in 1990 with a simple belief: businesses deserve technology they can depend on.
Over the past three decades, technology has transformed the way organizations operate, communicate, and compete. As those changes accelerated, so did the expectations placed on IT providers. Businesses needed more than someone to fix computers—they needed a trusted advisor who could help them make better technology decisions.
Under the leadership of President Jesse Hill, who has led the company since the early 2000s and became sole owner in 2014, Tier 3 has continued to evolve alongside its clients. Today, we’re proud to serve organizations across Alberta with a team of experienced professionals who help businesses reduce risk, improve productivity, strengthen cybersecurity, and align technology with long-term business goals.
Throughout our history, one thing has remained constant: our commitment to building long-term relationships based on trust, integrity, and exceptional service. Some of our clients have partnered with us for more than 25 years. Many of our team members have been with Tier 3 for more than a decade, with several serving our clients for over 20 years. Those relationships reflect the values that continue to guide our business today.
We're Not Your Typical IT Company.
Since 1990, we’ve watched technology become one of the most important assets in every successful business. We’ve also watched too many organizations struggle with reactive IT support, recurring problems, and technology decisions that aren’t connected to their business goals.
We believed there had to be a better way.
That’s why we’ve built Tier 3 around a different philosophy. We don’t measure success by the number of support tickets we close—we measure it by the strength of the businesses we help build.
Everything we do is guided by three principles that shape every client relationship, every recommendation, and every technology decision.
We Focus On Business Outcomes
Technology isn’t the goal—your business is. Every recommendation we make is intended to improve productivity, reduce risk, strengthen security, or support the long-term success of your organization.
We Built The Four Pillars Of IT Success
Our framework—Stability, Security, Supportability, and Strategy—helps us look beyond day-to-day support and build technology environments that are reliable, secure, easy to support, and aligned with your business goals.
We Believe Proactive Means Preventing Problems
Many IT providers describe themselves as proactive because of the software they use.
We believe proactive is demonstrated through the results we deliver.
Our team is intentionally organized into specialized roles focused on planning, maintenance, cybersecurity, documentation, and continuous improvement. The goal isn’t simply to respond faster—it’s to reduce the number of technology interruptions our clients experience in the first place.
Relationships Built To Last.
Ours last because they're built on trust.
We're proud to have clients who have partnered with Tier 3 for more than 25 years and team members who have dedicated decades of their careers to serving those clients. Many of the organizations we work with today were introduced to us by existing clients who trusted us enough to recommend our team.
Those long-term relationships are the result of consistently delivering on our commitments, providing honest advice, and always putting our clients' best interests first.
How We Get Involved in the Community
We believe stronger businesses help build stronger communities.
That’s why our commitment to making a difference extends beyond the technology services we provide. We’re proud to invest our time, resources, and expertise in organizations that improve the lives of people across Alberta.
Our support takes many forms—from long-term community partnerships and financial contributions to volunteering and in-kind support. For more than a decade, we’ve proudly provided the Riseup Society of Alberta with rent- and utility-free office space, helping them focus more of their resources on the important work they do.
We’re also honoured to support organizations including STARS Air Ambulance, Community Options, Leduc Regional Housing Foundation, Leduc LINX, Horizons Centre, Edmonton Meals on Wheels, and many others that strengthen the communities where our clients, employees, and families live and work.
For us, giving back isn’t a marketing initiative—it’s part of who we are. As our clients grow stronger, we’re able to create more opportunities for our team and invest even more into the communities we proudly serve.
More Glowing Feedback From Our Customers
Ready To Start A Different Kind Of Technology Partnership?
Choosing an IT provider is about more than comparing services. It’s about finding a team you can trust—one that understands your business, keeps its commitments, and helps you make confident technology decisions for the future.
If you’re looking for more than reactive IT support, we’d love to start a conversation. We’ll take the time to understand your business, listen to your goals, answer your questions, and help you decide whether Tier 3 is the right fit for your organization.