The staff at Tier 3 It Solutions are top notch! They are kind, patient, knowledgeable and very efficient
End Downtime Frustrations with Our IT Helpdesk in Edmonton
Reduce tickets by 30% with our reliable outsourced helpdesk support.
Reduce response times by outsourcing your IT help desk to us. Our expert technicians handle your tickets in under 25 minutes.
Minimize frequent disruptions with responsive helpdesk support services designed to keep your business running smoothly.
Get back to work faster with dependable managed helpdesk services that deliver 70% same-day ticket resolution.
Maximize productivity with IT help desk outsourcing that reduces ticket volume and resolution times to help your team reach their goals.
Fast-track your IT issue resolution with helpdesk services that resolve most tickets within 0.5 hours, on average.
Request a Quote for IT Help Desk Services in Edmonton
Our Clients
Why Clients Trust Our Helpdesk Services in Edmonton
Experience seamless support and rapid resolutions with our IT help desk services.
Lisa Witter
Office Manager at Armor Machine & Manufacturing Ltd.
I have been a customer of Tier 3 for several years, and it has been a highly positive experience. Whenever my team or I encounter issues, we can reach out to Tier 3 directly and receive support within minutes. If immediate resolution is not possible, the matter is prioritized and addressed within a suitable timeframe. Additionally, they excel in proactive maintenance, preventing issues before they arise. I am delighted to work with them, confident that we are in excellent hands.
Thanks Jesse!
Murray McCourt
General Manager at The Ranch Golf & Country Club
We’ve been partnering with Tier 3 for the past eight years, and they’ve consistently been an essential part of our operations. As our primary IT department, their team has always provided excellent support and expertise, ensuring our systems run smoothly and securely.
Their help desk is efficient. Whether it’s a quick query or a more complex issue, they respond to help desk tickets promptly and resolve them in a timely manner. We’ve never had to wait long for assistance, which is critical for maintaining the flow of our business.
Additionally Tier 3 has been proactive in keeping our software up to date, ensuring that our cybersecurity is always a priority. We’ve had peace of mind knowing that they’re constantly monitoring and updating our systems to meet the latest standards.
Overall, Tier 3 has proven to be a reliable and dedicated IT partner, and we look forward to continuing our successful relationship with them for many more years to come!
Maria Martin
Chief Financial Officer at Wrangler Rentals
About Tier3 I.T. Solutions’ Helpdesk Services
With 35 years of experience, Tier3 I.T. Solutions’ managed helpdesk services have earned multiple awards and accolades.
We support 50 businesses and 1,600 end users, ensuring strategic and reliable support that powers your growth.
Our Partners
Why Choose Us
Boost Efficiency with Our Reliable IT Helpdesk Services
Reduce Downtime, Boost Productivity
Achieve seamless operations with our IT help desk services. We resolve most issues within 25 minutes, minimizing disruptions to your workday.
Tailored IT Support Plans
Experience customized solutions with our Technology Success Plans. Whether it’s for security or helpdesk services, we cater to your unique needs efficiently.
Award-Winning Service Team
Rely on our nationally recognized team to provide exceptional helpdesk support services. With a 98.2% satisfaction rating, your business is in expert hands.
Expert IT Helpdesk Services that Cover Your Needs
Gain access to seamless support with helpdesk support services delivered by a team of experienced technicians who prioritize rapid resolutions.
Reliable Helpdesk Support
Every minute of downtime could cost your business $427 or more. That’s why our skilled technicians are always on standby, ready to assist when you need them.
Enjoy peace of mind with dependable support available around the clock. Our reliable IT help desk services ensure that technical issues never bring your operations to a halt.
All tickets reach our team within 25 minutes, on average, minimizing disruptions and keeping your business running smoothly. Our experts are equipped to resolve various IT challenges efficiently.
Partner with us today for continuous support so you can focus on growth while we handle your technology.
Proactive Issue Resolution
We know that waiting for IT fixes can slow operations, leading to frustration and lost efficiency. Reduce potential disruptions with our proactive approach that reduces your ticket volume by 30%.
Our method includes routine system audits, early threat identification, and continuous monitoring. This forward-thinking strategy ensures minor issues are resolved before they turn into major setbacks.
Rely on our expertise to predict and address issues swiftly, so your business can stay focused on growth and innovation without IT obstacles holding you back.
Remote Helpdesk Services
Studies show that 46% of companies expect a response to their IT issues in under four hours. With Tier3 I.T. Solutions, all tickets are in the hands of a technician within 25 minutes, on average.
Boost your productivity with our skilled technicians, who apply their expertise to every request, supporting your remote workforce and resolving 70% of tickets the same day they are received.
Rely on our remote helpdesk services to get your team back to work faster. With your IT systems in expert hands, you’ll minimize risks and optimize your performance.
On-Site Helpdesk Services
When hardware, network, or infrastructure problems occur, our on-site managed helpdesk services deliver expert support right to your doorstep.
Our experienced IT specialists respond quickly to handle everything from routine upkeep to critical troubleshooting, keeping disruptions to a minimum.
With prompt, effective solutions, we help reduce downtime and keep your IT systems aligned with your business objectives, ensuring smooth operations and peak performance.
End-User Support
Your team can rely on our dependable helpdesk support services to maintain peak productivity.
From software troubleshooting to hands-on assistance, our experts deliver rapid, dependable support designed to keep your team moving forward without unnecessary delays.
With our swift, effective helpdesk solutions, your staff can stay focused on key priorities while we tackle technical challenges, ensuring seamless and uninterrupted operations.
Exceptional IT Helpdesk Support Services in Edmonton
0.5 Hours
Rapid resolution time for your urgent IT issues
35+ Years
Providing trusted helpdesk services for local businesses
1,600+
End users supported by our managed helpdesk services
IT Help Desk Services Devoted to Excellence
Keep your business running smoothly with our proactive managed helpdesk services. Our expert team resolves most tickets within just 30 minutes, minimizing downtime and keeping operations on track.
Recognized for excellence, our outsourced helpdesk support is trusted by 50 businesses to enhance IT efficiency and reliability.
With a proven track record of delivering responsive, high-quality support, we help organizations like yours stay productive and secure.
Our clients stay with us for an average of seven years, a testament to the trust and value our IT helpdesk services provide. Experience reliable, award-winning support when you partner with us.
Tier 3 IT Solutions
IT Helpdesk Services in Edmonton
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14101 128 Ave NW,
Edmonton, AB T5L 3H3, Canada
Expedite Your IT Issue Resolution Today
Put an end to IT frustrations with managed helpdesk services that get you back on track faster.
Explore Our Diverse Services in Edmonton
Discover reliable services with local expertise and support for all your business needs.
Frequently Asked Questions
How quickly can I expect a response from your IT help desk services?
At Tier3 I.T. Solutions, we know that waiting for IT support can slow down business operations. That’s why our IT help desk services ensure that your tickets reach a technician within 25 minutes. We resolve most tickets in just 30 minutes, minimizing disruptions and keeping your team productive.
With our award-winning helpdesk support services, you get fast, efficient solutions whenever you need them, day or night.
What makes your managed helpdesk services different from other providers?
Our managed helpdesk services go beyond basic troubleshooting; we take a proactive approach to technical support. By implementing regular system audits, continuous monitoring, and early threat detection, we reduce downtime and improve IT efficiency.
We also focus on strategy and alignment, ensuring your IT investments support long-term business goals. With a 98.2% customer satisfaction rating and an average client retention of seven years, businesses trust us for reliable, high-quality helpdesk support services.
Do your helpdesk services support remote and hybrid teams?
Absolutely. Our helpdesk services are designed to support today’s remote and hybrid workforce. Whether your employees are in the office or working remotely, our team provides fast-acting IT help desk services to keep them connected and productive.
We specialize in cloud solutions, Microsoft 365 support, and secure remote access, helping businesses streamline operations while maintaining strong productivity.
With a 70% same-day ticket resolution rate, your team can focus on work without IT disruptions.
What types of IT issues can your managed helpdesk services resolve?
Our managed helpdesk services cover a wide range of IT challenges, from software troubleshooting and network issues to software and hardware issues.
Our experienced technicians handle everything from minor user errors to critical infrastructure problems, ensuring that your IT environment remains stable, secure, and aligned with your business needs.
With 35 years in business and 1,600 end users supported, we have the expertise you need to keep your systems running smoothly.
How do your helpdesk support services improve business efficiency?
By outsourcing your helpdesk support services to Tier3 I.T. Solutions, you gain access to a highly skilled IT team that proactively reduces downtime and IT disruptions.
Our structured approach includes technology alignment, strategic IT planning, and hands-on support, allowing businesses to focus on growth while we handle technical challenges.
On average, our clients experience a 30% reduction in IT tickets over time, improving productivity and ensuring seamless operations.
Streamline Your Operations With IT Helpdesk Support in Edmonton
Improve response times by outsourcing your IT help desk. Our expert team resolves tickets in under 25 minutes on average.
Prevent frequent disruptions with trusted helpdesk support, ensuring seamless business operations and minimal downtime.
Stay productive with managed helpdesk services that resolve 70% of tickets the same day, getting your team back to work faster.
Boost your efficiency with IT help desk outsourcing that cuts ticket volume and resolution times, helping your team stay on track.
Ramp up your IT issue resolution with helpdesk services that handle most tickets in just 30 minutes, keeping your business running smoothly.
Request a Quote for IT Help Desk Services in Edmonton
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