IT Support
Managed IT Support that Drives Business Success
Top-Tier IT Support
Our managed IT support is all about empowering your business to get the best possible benefit from its technology. Our friendly team of IT experts build a genuine relationship with your business, coach your users to enhance their IT experience, and find the root-cause of IT problems and create solutions that address them.
Our team understands that when a ticket is submitted, it represents more than just a logged problem. It represents a break in your workflow, a potential loss of revenue, and a source of frustration. Tier 3 IT are the most reviewed IT support provider in the Edmonton area, and we take our 97%+ ticket satisfaction rating to heart.
"Our current IT infrastructure is outdated; can it keep up with our growing business needs?"
"Our employees struggle with technology issues, affecting their daily tasks."
"Our systems are constantly experiencing downtime, affecting productivity."
"We need to comply with industry regulations; how can we ensure our IT systems meet these standards?"
Our Managed IT Support Services
IT & Helpdesk Support
Our helpdesk support keeps your operations running smoothly. Our response times of less than a minute and follow-ups for any reviews that are less than 5-stars are all about putting your people first and empowering them to get the best from their IT.
Device Support
Our managed IT services support the range of devices that your organization uses, with streamlined tools that proactively maintain and secure them to ensure they run at their best.
Network & Service Support
The speed, reliability and security of your business can only be as good as its network. Our IT support proactively monitors, maintains and optimizes your network continuously, to ensure optimal performance, security and stability.
Cloud Services Support
The cloud presents new opportunities and considerations for businesses. We take a security-first approach that ensures your cloud services are reliable, scalable and secure, using streamlined and powerful management tools.
Game-Changing IT Services In Edmonton
Game-Changing IT Services In Edmonton
Our proactive, root-cause and people-focused approach empowers your business to get the most from its IT. Our IT Support process helps businesses operate efficiently, effectively and securely.
Minimize Downtime
Our services lower downtime across your operations, empowering your business to make the most out of its time.
Dedicated Support
Our clients love working with our support team thanks to our people-focused and proactive approach.
Drive Efficiency
By taking care of your network and systems and optimizing them, we give your business more time to focus on what it does best.
Enhanced Security
We take care of monitoring and maintaining your network, devices and systems, keeping your business safe and productive.
Root-Cause Solutions
We systematically minimize IT issues by creating automated solutions and procedures, empowering your users.
Less Stress
We take the pain out of IT for your team and your business as your outsourced IT partner, while empowering your business to get the best from its technology.
Our Time-tested Process
Our tried and tested process
1. Fix the root cause
IT faults and outages are disruptive to your team’s productivity, which is why our team take a deep-dive approach to fix the root cause of an issue, beyond fixing the immediate issue at-hand.
2. At your convenience
To minimize the disruption to your working day, our team will schedule repairs & fixes at your convenience, and schedule reboots, patching and maintenance for out-of-hours.
3. Guidance & Process
Helping your business to be more productive means you need to get more out of technology. Our team provide clear guidance in terms that your team will understand, and we support you with documentation & best practice processes to align your IT to your needs.
Hi, I'm Jesse and I look forward to speaking with you.
An IT Support partner that you can trust.
I’m proud of the team we’ve assembled and the service they provide to our clients. It’s because of them that we’re able to make a positive impact in our clients’ businesses and the communities we serve.
Our clients run businesses that depend on technology to operate but don’t have the expertise in-house to manage all the aspects of their Information Technology. Our unique service delivery model is focused on a business first approach whereby we seek to understand what you’re trying to achieve, and how technology can help you move closer to those goals. I’d love to connect with you to talk about how we might be able to help you improve the Stability, Security, Strategy, and Supportability of your network.