IT Support
Managed IT Support That Drives Business Success.
Top-Tier IT Support
Our managed IT support is all about empowering your business to get the best possible benefit from its technology. Our friendly team of IT experts build a genuine relationship with your business, coach your users to enhance their IT experience, and find the root-cause of IT problems and create solutions that address them.
Our team understands that when a ticket is submitted, it represents more than just a logged problem. It represents a break in your workflow, a potential loss of revenue, and a source of frustration. Tier3 are the most reviewed IT support provider in the Edmonton area, and we take our 97%+ ticket satisfaction rating to heart.
Our Managed IT Support Services
IT & Helpdesk Support
Our helpdesk support keeps your operations running smoothly. Our response times of less than a minute and follow-ups for any reviews that are less than 5-stars are all about putting your people first and empowering them to get the best from their IT.
Device Support
Our managed IT services support the range of devices that your organization uses, with streamlined tools that proactively maintain and secure them to ensure they run at their best.
Network & Service Support
The speed, reliability and security of your business can only be as good as its network. Our IT support proactively monitors, maintains and optimizes your network continuously, to ensure optimal performance, security and stability.
Cloud Services Support
The cloud presents new opportunities and considerations for businesses. We take a security-first approach that ensures your cloud services are reliable, scalable and secure, using streamlined and powerful management tools.
Game-Changing IT Services In Edmonton
Our proactive, root-cause and people-focused approach empowers your business to get the most from its IT. Our IT Support process helps businesses operate efficiently, effectively and securely.
Minimize Downtime
Our services lower downtime across your operations, empowering your business to make the most out of its time.
Dedicated Support
Our clients love working with our support team thanks to our people-focused and proactive approach.
Drive Efficiency
By taking care of your network and systems and optimizing them, we give your business more time to focus on what it does best.
Enhanced Security
We take care of monitoring and maintaining your network, devices and systems, keeping your business safe and productive.
Root-Cause Solutions
We systematically minimize IT issues by creating automated solutions and procedures, empowering your users.
Less Stress
We take the pain out of IT for your team and your business as your outsourced IT partner, while empowering your business to get the best from its technology.
Our Time-tested Process
Our tried and tested process
1. Fix the root cause
IT faults and outages are disruptive to your team’s productivity, which is why our team take a deep-dive approach to fix the root cause of an issue, beyond fixing the immediate issue at-hand.
2. At your convenience
To minimize the disruption to your working day, our team will schedule repairs & fixes at your convenience, and schedule reboots, patching and maintenance for out-of-hours.
3. Guidance & Process
Helping your business to be more productive means you need to get more out of technology. Our team provide clear guidance in terms that your team will understand, and we support you with documentation & best practice processes to align your IT to your needs.
Hi, I'm Jesse and I look forward to speaking with you.
An IT Support partner that you can trust.
We proudly help you to realize your goals, by keeping your IT ahead of the development pace of your business, with regular business reviews to ensure we’re aligned with your objectives. When you entrust your business to an IT company, it should be more than a contract – it should be a relationship built on the assurance that your IT advisors are ready to help in any situation. As the owner of Tier 3 I.T. Solutions, Jesse is familiar with key business operations and strives to assess challenges within businesses and find opportunities for growth. He has an insatiable curiosity and drive when it comes to reducing operational costs and alleviating technology frustrations.
