An excellent IT service provider! Tier 3 offers fast, friendly & knowledgeable technical support, combined with a collaborative leadership team who brings a strategic and solution-orientated approach to their clients.
Edmonton IT Support
Resolve issues faster with our trusted IT support specialists.
Reduce recurring IT headaches with strategic IT support and services that lower ticket volume by 30% over time.
Minimize costly downtime with fast, efficient IT support. Most tickets are in a technician’s hands within 25 minutes.
Ensure seamless operations with proactive monitoring and expert support that resolves 70% of tickets on the same day.
Keep your team productive with responsive IT helpdesk support that resolves most issues in under 0.5 hours.
Stay ahead of disruptions with 24/7 monitoring and responsive IT support that prevents issues before they impact your business.
Request a Quote for IT Support Services in Edmonton, AB
Our Clients
Why Clients Choose Our Tech Support in Edmonton
Resume your workday faster with reliable IT computer support from our experts.
Kristan Morin
Marketing & Technology Manager at The Headhunters Recruitment
The Helpdesk support has been fantastic. I use them on a regular basis and they always get back to me in a timely fashion. The last couple of times both IT support helpers went above and beyond. I really appreciated the follow up and always made sure I was completely satisfied. A huge shout out to these people and their work.
Michael Wood
Athletic Director at The Derrick Golf & Winter Club
All my experiences dealing with the Helpdesk Support at Tier 3 IT have been excellent. They are quick to respond and easy to deal with. I find them to be some of the best IT support that I have dealt with on a professional level.
Deb Wolf
Seasonal Operations Manager at Greenjeans Interiorscape
Quick and prompt response time. They fixed my issue fast, so I was able to go back to work without wasting much time. Would highly recommend Tier 3 to anyone.
Teagan Woolf
Project Administrator at Wrangler Rentals
The team at Tier 3 has been an absolute pleasure to work with. They’re not only knowledgeable and professional, but also incredibly kind and easy to talk to. You can tell they truly care about their clients and go the extra mile to support them.
Ashley Placeres
Account Manager at Kaseya Powered Services
Tier 3 makes your IT life a dream.
Top notch customer service with a positive attitude.
They always have your IT’s best interests at heart.
Cynthia Baker
Office Director & Contracts Manager at Ayrshire Construction Corp.
We’ve been partnering with Tier 3 for the past eight years, and they’ve consistently been an essential part of our operations. As our primary IT department, their team has always provided excellent support and expertise, ensuring our systems run smoothly and securely.
Their help desk is efficient. Whether it’s a quick query or a more complex issue, they respond to help desk tickets promptly and resolve them in a timely manner. We’ve never had to wait long for assistance, which is critical for maintaining the flow of our business.
Additionally Tier 3 has been proactive in keeping our software up to date, ensuring that our cybersecurity is always a priority. We’ve had peace of mind knowing that they’re constantly monitoring and updating our systems to meet the latest standards.
Overall, Tier 3 has proven to be a reliable and dedicated IT partner, and we look forward to continuing our successful relationship with them for many more years to come!
Maria Martin
Chief Financial Officer at Wrangler Rentals
We have been working with Tier3 for years now, they are responsive when needed but more importantly they work on everything behind the scenes, so we don’t have to worry about anything. We meet quarterly and create a plan for computer upgrades and any necessary changes needed and things just happen.
Rick Brown
General Manager at Leduc Golf Course
Tier 3 has been an outstanding partner for our business for over 20 years. Their team is both professional and responsive, providing quick solutions to any technical issues that arise. They go above and beyond with their proactive approach, ensuring our systems are always secure and up to date. Their customer service is top-notch, making it easy to get support whenever we need it. We highly recommend Tier 3 for anyone looking for a dependable IT provider.
Jeff Schoenroth
Chief Executive Officer at Gem Cabinets
As a small, local nonprofit, we don’t have the luxury of a big in-house IT team, so having the Tier 3 IT team on our side has been a lifesaver. They’ve been amazing at supporting our operations, always going the extra mile to troubleshoot issues and make sure things run smoothly. What we really appreciate is how they talk to us like real people—not techy folks. They know we’re not experts, so they explain things in a way that makes sense without bombarding us with confusing jargon. The team’s always there to help, and their communication is open, understanding, and so easy to work with. We can always count on them to keep our IT needs in check and make sure everything’s working behind the scenes, so we can focus on what matters most—our mission. They truly make a difference for us!
Cassy Nelson
Executive Director at BGC Leduc
I have been a customer of Tier 3 for several years, and it has been a highly positive experience. Whenever my team or I encounter issues, we can reach out to Tier 3 directly and receive support within minutes. If immediate resolution is not possible, the matter is prioritized and addressed within a suitable timeframe. Additionally, they excel in proactive maintenance, preventing issues before they arise. I am delighted to work with them, confident that we are in excellent hands.
Thanks Jesse!
Murray McCourt
General Manager at The Ranch Golf & Country Club
The staff at Tier 3 It Solutions are top notch! They are kind, patient, knowledgeable and very efficient
Lisa Witter
Office Manager at Armor Machine & Manufacturing Ltd.
About Tier 3 I.T. Support Solutions
With 35 years of excellence, Tier 3 I.T. Solutions supports over 50 businesses and 1,600 users with trustworthy IT support services.
Our award-winning team, recognized for integrity and leadership, is dedicated to empowering your business and driving success.
Our Elite Partners
Why Choose Us
Work with the IT Support Company Trusted by Local Businesses in Edmonton
Reduce Downtime, Boost Productivity
Achieve seamless operations with our proactive IT support in Edmonton, driving a 30% reduction in service tickets and boosting your team’s productivity.
Award-Winning Expertise
Leverage over three decades of experience for dependable IT support services. Our skilled team empowers your business with rapid resolutions.
Rapid Issue Resolution
Get fast, effective IT support whenever you need it. Most tickets are in the hands of a technician within 25 minutes, with 70% resolved on the same day.
Expert Edmonton IT Support for Seamless Operations
Prevent workflow disruptions with IT support and services focused on fast resolutions and a seamless customer experience.
End-to-End IT Support
Count on our outsourced IT support to provide you with customized solutions to keep your business running smoothly, from initial setup to continuous management.
Keep your business running smoothly with 24/7 proactive monitoring and expert Edmonton IT support to safeguard and optimize your systems.
Whether you’re scaling, upgrading, or managing daily IT challenges, our experts enhance performance, fortify security, and streamline operations.
Helpdesk Services
Research shows that live, human-provided tech support achieves a 91% satisfaction rate, emphasizing the power of real human expertise.
Our IT helpdesk delivers expert assistance, handling everything from troubleshooting and network optimization to seamless system integration—resolving most issues in just 0.5 hours.
With 70% of tickets resolved the same day, we keep your team productive and focused.
Partner with us for responsive support, deep technical expertise, and a commitment to keeping your technology secure, efficient, and reliable.
Remote Support
Unplanned downtime doesn’t just slow productivity. It can cost small businesses like yours $427 or more per minute.
With our expert remote IT support services in Edmonton, you get fast, reliable assistance when you need it. Our skilled technicians resolve issues remotely, reducing disruptions and keeping your business running smoothly.
From real-time troubleshooting to software updates and system optimizations, we handle it all without on-site delays.
Stay efficient and keep your systems operating seamlessly with our proactive, dependable IT support solutions.
On-Site Support
Benefit from direct access to expert technicians who provide on-site support for complex IT challenges with precision and efficiency.
From hardware installations to resolving critical issues and preventing recurring problems, our on-site tech support keeps your systems stable and reliable.
With tailored, hands-on solutions and swift response times, we ensure that your IT infrastructure stays optimized for peak performance.
End-User Support
At Tier 3 I.T. Solutions, we focus on equipping your team with seamless IT support services to overcome daily technology challenges with ease.
From troubleshooting software issues to resolving connectivity disruptions, our IT support ensures a smooth, frustration-free experience.
With fast response times, clear guidance, and tailored solutions, your employees stay productive and confident, supported by reliable technology.
Stats That Show We're a Top IT Support Company in Edmonton
0.5 Hours
Average resolution time for IT support tickets
30%
Reduction in service tickets through our proactive IT support
1,600
End users depend on our IT support specialists
0.5 Hours
Average resolution time for IT support tickets
30%
Reduction in service tickets through our proactive IT support
1,600
End users depend on our IT support specialists
Benefit from Our Proactive Monitoring Services
Keep your business running smoothly with 24/7 proactive monitoring that safeguards and optimizes your IT systems.
Leveraging advanced tools, we track network performance, detect potential threats, and resolve issues before they disrupt operations.
By addressing problems early, we minimize downtime, often fixing issues before you even notice them.
Our real-time alerting and actionable insights help fine-tune system performance, ensuring efficiency and security.
With continuous IT support from our experienced technicians, your technology remains reliable, secure, and operating at peak performance.
Tier 3 IT Solutions
IT Support Edmonton
- 14101 128 Ave NW,
Edmonton, AB T5L 3H3, Canada
End Constant Frustrations with Expert IT Support
Regain control over your workday with outsourced IT support that delivers rapid resolutions.
Explore Other Services in Edmonton
Unlock a full suite of locally-based solutions tailored to your business’s needs.
FAQs About Our Managed IT Support Services in Edmonton
How fast can your IT support resolve issues when I experience a problem?
At Tier 3 I.T. Solutions, speed and efficiency are top priorities. Most IT support tickets are assigned to a technician within 25 minutes, and 70% of issues are resolved on the same day.
With an average resolution time of just 0.5 hours, our managed IT support services in Edmonton ensure that your business stays productive with minimal downtime.
Whether it’s troubleshooting, system optimizations, or network fixes, we resolve your issues quickly and effectively.
What types of services are included in your managed IT support?
Our managed IT support services cover everything from helpdesk and remote support to on-site assistance, cybersecurity, and network management. We provide 24/7 monitoring, ensuring potential problems are identified and addressed before they cause disruptions.
With a 30% reduction in ticket volume over time, our proactive IT support in Edmonton keeps systems stable while enhancing your productivity and performance. Our goal is to provide businesses with a seamless, worry-free technology experience.
How does proactive IT support reduce downtime for my business?
Proactive IT support services ensure your systems stay operational by detecting and addressing issues before they escalate.
Our team continuously monitors network performance, identifies vulnerabilities, and applies security updates, reducing unexpected outages. This approach not only prevents costly disruptions but also optimizes system efficiency.
With a 98.2% customer satisfaction rating, businesses trust our tech support in Edmonton to keep operations running smoothly with minimal interruptions.
Can your outsourced IT support handle both small and large-scale technical issues?
Absolutely! Whether it’s a minor software glitch or a major infrastructure overhaul, our computer support team has the expertise to handle it.
We offer remote and on-site support, providing hands-on solutions when necessary. From hardware installations to advanced network troubleshooting, our skilled technicians ensure that businesses of all sizes receive tailored, high-quality support.
With 35 years of experience and 1,600 end users supported, our IT support services in Edmonton deliver scalable solutions designed for growth.
What makes your tech support different from other providers?
At Tier 3 I.T. Solutions, we go beyond break-fix tech support. As a leading IT support company in Edmonton, our approach is proactive, strategic, and focused on long-term success.
Using our Technology Success Plan (TSP) framework, we align your IT with your business goals, reduce service tickets over time, and strengthen security. Our client retention average of 7 years reflects the trust businesses place in our expertise.
Plus, with our convenient 1-year agreements that transition to month-to-month, we stay accountable to delivering exceptional service at all times.
Enhance Efficiency with Reliable Tech IT Support in Edmonton
Cut down on recurring IT issues with strategic computer support that reduces ticket volume by 30% over time.
Avoid frustrating downtime with fast, efficient IT support where most tickets reach a technician within 25 minutes.
Keep your operations running smoothly with proactive monitoring and expert assistance that resolves 70% of tickets the same day.
Boost your productivity with responsive IT helpdesk support that focuses on resolving most issues in under 0.5 hours.
Prevent disruptions before they happen with our monitoring and expert tech support that keeps your business secure and efficient.
Request a Quote for IT Support Services in Edmonton
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