Prevent Recurring Downtime with Edmonton IT Support

Resolve issues faster with our trusted IT support specialists.

Reduce recurring IT headaches with strategic IT support and services that lower ticket volume by 30% over time.

Minimize costly downtime with fast, efficient IT support. Most tickets are in a technician’s hands within 25 minutes.

Ensure seamless operations with proactive monitoring and expert support that resolves 70% of tickets on the same day.

Keep your team productive with responsive IT helpdesk support that resolves most issues in under 0.5 hours.

Stay ahead of disruptions with 24/7 monitoring and responsive IT support that prevents issues before they impact your business.

Request a Quote for IT Support Services in Edmonton, AB

Our Clients

Why Clients Choose Our Tech Support

Resume your workday faster with reliable IT computer support from our experts.

We’ve been partnering with Tier 3 for the past eight years, and they’ve consistently been an essential part of our operations. As our primary IT department, their team has always provided excellent support and expertise, ensuring our systems run smoothly and securely.

Their help desk is efficient. Whether it’s a quick query or a more complex issue, they respond to help desk tickets promptly and resolve them in a timely manner. We’ve never had to wait long for assistance, which is critical for maintaining the flow of our business.

Additionally Tier 3 has been proactive in keeping our software up to date, ensuring that our cybersecurity is always a priority. We’ve had peace of mind knowing that they’re constantly monitoring and updating our systems to meet the latest standards.

Overall, Tier 3 has proven to be a reliable and dedicated IT partner, and we look forward to continuing our successful relationship with them for many more years to come!

Maria Martin

Chief Financial Officer at Wrangler Rentals

As a small, local nonprofit, we don’t have the luxury of a big in-house IT team, so having the Tier 3 IT team on our side has been a lifesaver. They’ve been amazing at supporting our operations, always going the extra mile to troubleshoot issues and make sure things run smoothly. What we really appreciate is how they talk to us like real people—not techy folks. They know we’re not experts, so they explain things in a way that makes sense without bombarding us with confusing jargon. The team’s always there to help, and their communication is open, understanding, and so easy to work with. We can always count on them to keep our IT needs in check and make sure everything’s working behind the scenes, so we can focus on what matters most—our mission. They truly make a difference for us!

Cassy Nelson

Executive Director at BGC Leduc

Tier 3 has been an outstanding partner for our business for over 20 years. Their team is both professional and responsive, providing quick solutions to any technical issues that arise. They go above and beyond with their proactive approach, ensuring our systems are always secure and up to date. Their customer service is top-notch, making it easy to get support whenever we need it. We highly recommend Tier 3 for anyone looking for a dependable IT provider.

Jeff Schoenroth

Chief Executive Officer at Gem Cabinets

About Tier 3 I.T. Support Solutions

With 35 years of excellence, Tier 3 I.T. Solutions supports over 50 businesses and 1,600 users with trustworthy IT support services.

Our award-winning team, recognized for integrity and leadership, is dedicated to empowering your business and driving success.

Our Elite Partners

Why Choose Us

Work with the IT Support Company Local Businesses Trust

Reduce Downtime, Boost Productivity
Achieve seamless operations with our proactive IT support, driving towards a 30% reduction in service tickets and increasing your team’s productivity.

Award-Winning Expertise
Leverage over three decades of experience for dependable IT support services. Our skilled team empowers your business with rapid resolutions.

Rapid Issue Resolution
Get fast, effective IT support whenever you need it. Most tickets are in the hands of a technician within 25 minutes, with 70% resolved on the same day.

Comprehensive Managed IT Support Services

Prevent workflow disruptions with IT support and services focused on fast resolutions and a seamless customer experience.

End-to-End IT Support

Count on our outsourced IT support to provide you with customized solutions to keep your business running smoothly, from initial setup to continuous management.

With 24/7 monitoring, proactive troubleshooting, and strategic IT alignment, we keep your systems stable, secure, and efficient.

Whether you’re scaling, upgrading, or managing daily IT challenges, our experts enhance performance, fortify security, and streamline operations.

Helpdesk Services

Research shows that live, human-provided tech support achieves a 91% satisfaction rate, emphasizing the power of real human expertise.

Our IT helpdesk delivers expert assistance, handling everything from troubleshooting and network optimization to seamless system integration—resolving most issues in just 0.5 hours.

With 70% of tickets resolved the same day, we keep your team productive and focused.

Partner with us for responsive support, deep technical expertise, and a commitment to keeping your technology secure, efficient, and reliable.

Remote Support

Unplanned downtime doesn’t just slow productivity. It can cost small businesses like yours $427 or more per minute.

With our expert IT support, you get fast, reliable assistance when you need it. Our skilled technicians resolve issues remotely, reducing disruptions and keeping your business running smoothly.

From real-time troubleshooting to software updates and system optimizations, we handle it all without on-site delays.

Stay efficient and keep your systems operating seamlessly with our proactive, dependable IT support solutions.

On-Site Support

Benefit from direct access to expert technicians who provide on-site support for complex IT challenges with precision and efficiency.

From hardware installations to resolving critical issues and preventing recurring problems, our on-site tech support keeps your systems stable and reliable.

With tailored, hands-on solutions and swift response times, we ensure that your IT infrastructure stays optimized for peak performance.

End-User Support

At Tier 3 I.T. Solutions, we focus on equipping your team with seamless IT support services to overcome daily technology challenges with ease.

From troubleshooting software issues to resolving connectivity disruptions, our IT support ensures a smooth, frustration-free experience.

With fast response times, clear guidance, and tailored solutions, your employees stay productive and confident, supported by reliable technology.

Proven IT Support Services that Deliver Real Impact

0.5 Hours

Average resolution time for IT support tickets

30%

Reduction in service tickets through our proactive IT support

1,600

End users depend on our IT support specialists

Benefit from Our Proactive Monitoring Services

Keep your business running smoothly with 24/7 proactive monitoring that safeguards and optimizes your IT systems.

Leveraging advanced tools, we track network performance, detect potential threats, and resolve issues before they disrupt operations.

By addressing problems early, we minimize downtime, often fixing issues before you even notice them.

Our real-time alerting and actionable insights help fine-tune system performance, ensuring efficiency and security.

With continuous IT support from our experienced technicians, your technology remains reliable, secure, and operating at peak performance.

Tier 3 IT Solutions

IT Support in Edmonton

End Constant Frustrations with Expert IT Support

Regain control over your workday with outsourced IT support that delivers rapid resolutions.

Explore Other Services in Edmonton

Unlock a full suite of locally-based solutions tailored to your business’s needs.

Cybersecurity

Managed IT

Frequently Asked Questions

How fast can your IT support resolve issues when I experience a problem?

At Tier 3 I.T. Solutions, speed and efficiency are top priorities. Most IT support tickets are assigned to a technician within 25 minutes, and 70% of issues are resolved on the same day.

With an average resolution time of just 0.5 hours, our managed IT support services ensure that your business stays productive with minimal downtime.

Whether it’s troubleshooting, system optimizations, or network fixes, we resolve your issues quickly and effectively.

What types of services are included in your managed IT support?

Our managed IT support services cover everything from helpdesk and remote support to on-site assistance, cybersecurity, and network management. We provide 24/7 monitoring, ensuring potential problems are identified and addressed before they cause disruptions.

With a 30% reduction in ticket volume over time, our proactive approach keeps systems stable while enhancing your productivity and performance. Our goal is to provide businesses with a seamless, worry-free technology experience

How does proactive IT support reduce downtime for my business?

Proactive IT support services ensure your systems stay operational by detecting and addressing issues before they escalate.

Our team continuously monitors network performance, identifies vulnerabilities, and applies security updates, reducing unexpected outages. This approach not only prevents costly disruptions but also optimizes system efficiency.

With a 98.2% customer satisfaction rating, businesses trust our tech support to keep operations running smoothly with minimal interruptions.

Can your outsourced IT support handle both small and large-scale technical issues?

Absolutely! Whether it’s a minor software glitch or a major infrastructure overhaul, our computer support team has the expertise to handle it.

We offer remote and on-site support, providing hands-on solutions when necessary. From hardware installations to advanced network troubleshooting, our skilled technicians ensure that businesses of all sizes receive tailored, high-quality support.

With 35 years of experience and 1,600 end users supported, we deliver scalable IT solutions designed for growth.

What makes your tech support different from other providers?

We go beyond break-fix tech support at Tier 3 I.T. Solutions. Our approach is proactive, strategic, and focused on long-term success.

Using our Technology Success Plan (TSP) framework, we align your IT with your business goals, reduce service tickets over time, and strengthen security. Our client retention average of 7 years reflects the trust businesses place in our expertise.

Plus, with our convenient 1-year agreements that transition to month-to-month, we stay accountable to delivering exceptional service at all times.

Enhance Efficiency with Reliable IT Support in Edmonton

Cut down on recurring IT issues with strategic computer support that reduces ticket volume by 30% over time.

Avoid frustrating downtime with fast, efficient IT support where most tickets reach a technician within 25 minutes.

Keep your operations running smoothly with proactive monitoring and expert assistance that resolves 70% of tickets the same day.

Boost your productivity with responsive IT helpdesk support that focuses on resolving most issues in under 0.5 hours.

Prevent disruptions before they happen with our monitoring and expert tech support that keeps your business secure and efficient.

Request a Quote for IT Support Services in Edmonton

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