Finding a technology support partner should be about more than just ticket response times and first call resolution.  While those are important metrics, what you really want is a company that understands the frustration that comes from having to log a ticket in the first place.

When you have a support agent who can coach your users while solving a technical problem, you’ve hit on something that is truly magical.  The whole team at Tier 3 I.T. Solutions is focused on driving down the technology interruptions people are used to experiencing.  We are the most reviewed IT Services Provider in the Edmonton area and take our 97%+ ticket satisfaction rating to heart.

You can trust us to respond quickly and with empathy.

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