Finding a technology support partner should be about more than just ticket response times and first call resolution. While those are important metrics, what you really want is an IT solutions company that understands the frustration that comes from having to log a ticket in the first place.
When you have an IT support specialist who can coach your users while solving a technical problem, you’ve hit on something that is truly magical. Our team of professional level 3 and back end support technicians at Tier 3 I.T. Solutions is focused on driving down the technology interruptions people are used to experiencing. We are the most reviewed IT Services Provider in the Edmonton area and take our 97%+ ticket satisfaction rating to heart.
You can trust us to respond quickly and with empathy.Pricing and Packages